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Outlook Error

Posted on 2014-04-04
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Last Modified: 2014-04-04
Hi,

I am trying to connect one of my users outlook 2013 to an additional exchange account. The difference is that the account is on an external server, not within the domain.

When ever you enter all the details outlook throws back this error:

outlook error
I presume this is because  the workstation is still within the domain..? Eventually I am going to retire the server and place all the users in a work-group but I didn't want to do it right now..?

Basically the Auto Discover works externally (tried it on a laptop that wasn't connected to the domain, no problem) but not when inside the domain..?

Any ideas how to get around this problem..?

Cheers
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Question by:ServTech
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8 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 39979192
Shouldn't be a domain issue, as that would give you a prompt to log in (and you could enter the domain credentials as domain\username). Try entering the server name in IP numbers? Even using the Check names (where you enter everything manually, servername and user) button should give you this log in prompt (also, now would be a good time to click the save password checkbox, though you might have to enter it again one or twice).
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Author Comment

by:ServTech
ID: 39979203
Tried the IP instead, no joy...

Yeah, that's another thing every-time I check save creds it forgets them the next time..!

Also tried the auto discover settings from the laptop into the domain workstation, still get the following error:

error2
It is online because it comes up with the username/pass box...?

Also getting this one as well, looks like DNS but it can't be..?

error3
Basically the auto discover isn't working and populating the required details from inside the domain...?
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LVL 35

Expert Comment

by:Kimputer
ID: 39979232
Could indeed be an DNS issue. From the other domain, try to copy (manually add actually) as many DNS entries regarding the mail server to the your DNS server. So add the domain.local zone, mail server A records, PTR records, reverse entries etc etc
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Author Comment

by:ServTech
ID: 39979244
Slight problem with that, in that the 'other' domain isn't a domain, it's online Exchange Hosting...

Plus if it (the workstation) can't resolve the address from the DC, surely it should go to the modem/router then and try to resolve it with external (ISP) DNS..?
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LVL 35

Expert Comment

by:Kimputer
ID: 39979266
Online hosted Exchange should always work. So it's quite strange!
But still, try to check with nslookup with the hosted exchange server name, if there's anything different on a non-working and working PC.
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Author Comment

by:ServTech
ID: 39979285
ok from the laptop (outside domain):

C:\>nslookup ***.************.com
Server:  dsldevice.domain.name
Address:  192.168.1.1

Non-authoritative answer:
Name:    ***.************.com
Address:  **.***.**.**

And from workstation (inside domain):

> nslookup  ***.************.com
*** Can't find address for server ***.************.com: Server failed

DNS it is, but how to fix..?
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LVL 35

Accepted Solution

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Kimputer earned 500 total points
ID: 39979300
If you have control over the DNS server, add the entry.

If not, open administrative CMD console.
c:\windows\system32\drivers\etc\hosts
(hosts is a file, not a folder, open it in notepad)

add totally underneath:

127.0.0.1 **.***.com

Of course, use the real IP you found out on the laptop, and the real domain name.
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Author Comment

by:ServTech
ID: 39979316
That's the one, popped it in the hosts for the time being and voila.!

Will sort out the entry in the DNS Sever later...

Cheers Kimputer..!

P.S. Not 100% sure why the DNS sever was too lazy to go and find that out for itself..?
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