windows server 2008 R2, 64, Okidata B431, printer keeps going offline
Posted on 2014-04-04
Ive a client with 3 matching windows 2008 R@ standard 64 servers.
got an okidata B431 connected to server1, via usb, shared to all users on lan.
its been foine for awhile, over 9 mos or so.
recently the printer is going 'offline' on its own.
when i went to site to t-shoot it , i thought maybe id upgrade the driver, went to okidata d/loaded the latest driver it owuldnt let me install it, install cnacelled.
then i removed the printer from devices nad printers, and used the cd rom to reinstall it... however it wouldnt let me reinstall in PCL mode, only PS, (it was always in PCL mode)
so i did the PS mode install, went to 9 wkstations, removed their printers, re-added the shared printer from server1, and it worked all day today, then at end of day, it goes offline again. when i goto the printer documents in the queue, i see the list of print jobs, and one with an error. when i delete the queued jobs, i see the yellow triangle is now on the printer icon, it 'needs troubleshooting'
also, lst night when i was there i changed the usb port on the server, the port the printer was plugged into...
any ideas..... is there a proper way to totally uninstall any okidata drivers there, and then download and reinstall the latest driver to see if that works, or do i install the existing printer onto the server2, and share it, and set all workstations to use that... and see if it fails and goes offline as well, to see if its a server issues, or the printer itself.
printer is about 2 years old. okidata B431 usb?
thanks Experts for the advice! also server has all the latest service packs, lastest anti-virus, has been scanned with trend micro and malwarebytes.