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Printing problem on internet explorer

Posted on 2014-04-04
9
Medium Priority
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Last Modified: 2014-04-17
Hello guys.

Im having a problem when doing printing for 3 sales person doing invoicing..Let me explain:
we are in Mauritius and access a web server in France.  The sales person does the invoicing through a website (from france).  The problem is when they retrieve invoice and printing the invoice it takes a lot of time..Sometime it does not print!!  They should do a print screen and paste it under a word doc and print.
Internet explorer version is 7.0 and windows 7 Home Edition.
Please note that my internet connection is ok as i have check it with my isp..

Please help
Thanks
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Comment
Question by:techlabtest
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9 Comments
 
LVL 6

Expert Comment

by:Patrick Tallarico
ID: 39979677
Have you tried saving the page as a file first and then print it? Is the invoice exportable as perhaps a pdf or some other type of document?  What is the name of the software that creates the invoice? Or is the system a custom developed system?
0
 

Author Comment

by:techlabtest
ID: 39979682
No..obviously it should be print on the webpage itself.  Yes its a custom develop website..and cant be exported to pdf format...It automatically generate a report and they the user click on the print button.

Do you think there's a problem with the incompatibility of internet explorer version?

Thanks
0
 
LVL 6

Expert Comment

by:Patrick Tallarico
ID: 39979695
Depending on how the web site was developed, you may still be able to save the contents of the page itself to a file.
Do you know what technology was used to develop this site?
Again, depending upon how the site was programmed, it may not register the elements properly with the internet explorer print option. Was the page developed with its own custom print button, or are the users trying to print from the file menu?
0
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LVL 84

Expert Comment

by:Dave Baldwin
ID: 39979715
I think you're mistaken.  Internet Explorer version 7.0 won't even run on Windows 7 Home Edition.  Windows XP is the last version of Windows that would run IE7.
0
 

Author Comment

by:techlabtest
ID: 39980777
The users cant print through file..as the website generate a report for printing when invoicing...
I need to re-check regarding the internet explorer version.

Thanks....
0
 
LVL 6

Expert Comment

by:Patrick Tallarico
ID: 39980871
Again, depending on the technology, you may be able to save your results page as a local document. For instance if the program was written in php, the Web page itself will be mostly html and CSS. Internet Explorer would allow your users to save the file locally. The reason I ask this is because by testing the ability to save the invoice somehow first, and then printing it as a test, it would help to narrow down cause of the problem based upon. In addition, the two questions I asked in my last post would help to identify why your users are experiencing this issue.
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39980901
Does it print anything?  I've had a couple of pages that were too complex for the browser's print function.
0
 

Accepted Solution

by:
techlabtest earned 0 total points
ID: 39987847
Hello guys.  I solved the solution...It was an incompatibility problem with internet explorer...I upgrade internet explorer to 9.0 and put the address of the site in the trusted option and it was working fine.  It's just a test and lets wait what the outcome...

Thanks
0
 

Author Closing Comment

by:techlabtest
ID: 40006112
The other solution has not worked...
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