Solved: MFP/Scan to email through Office 365

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antrimbc

MFP/Scan to email through Office 365

Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange.

We only scan to email for internal addresses and not external.

Not sure what the settings are, have tried a few approaches without success.

anyone any ideas?

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Tony Giangreco🇺🇸

Most of the Scan to Email apps used by those all in one units only support an email client like Outlook that runs on the pc, not a web based mail client like Office 365, Gmail or Yahoo.

I would contact Brother support to verify but I expect that will be there answer.

I've verified that with them for Gmail, Yahoo and Comcast mail before.

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Alan Hardisty🇬🇧

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CodnameBlack

The issue is likely that your scanner does not support TLS. I have seen this a lot. If your scanner does not support TLS, you should be able to create an SMTP Virtual server in iis6, or 7, and use that.

Vasil Michev (MVP)🇧🇬

Refer to the following article for the different ways to configure this in office 365:

http://technet.microsoft.com/en-us/library/dn554323.aspx

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antrimbc

ASKER

Thanks for replies.

I have refered to that document and i believe Direct Send is the option we require but im not sure of the setup. I've tried using the following:

SMTP: smtp.office365.com
Username: username of 365 Global Administrator
Password: username of 365 Global Administrator

but still not working.

any thoughts?

Alan Hardisty🇬🇧

Are you using port 587 with TLS encryption enabled?

Does the Office 365 Global Administrator have a mailbox configured? If not, then please use the account of a user with an Office 365 Mailbox.

Alan

antrimbc

ASKER

Thanks for the quick Reply Alan.

Yes on all of the above.

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Alan Hardisty🇬🇧

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Alan Hardisty🇬🇧

Is the copier on the latest firmware?

antrimbc

ASKER

Thanks Alan... i got the 7120's working using another SMTP service (AUTHSMTP)

now trying to configure a 7830, it accepts the settings but when i try a test email it tries for a few moments then times out... on both 365 and AUTHSMTP settings.

frustrating.. any thoughts?

Alan Hardisty🇬🇧

Could it be a DNS setting where it can't find the SMTP Server that you have configured?

I had to configure a copier with 8.8.8.8 as DNS settings before it could find Office 365!

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antrimbc

ASKER

I've set the printer DNS to google (8.8.8.8 & 4.4.4.4) see attached images for config.

still stalls on send test

:/
dns.png
smtp.png
tls.png

Alan Hardisty🇬🇧

You set the port to 597 - it should be 587. Change the port and try it again - hopefully it will be happier.

Alan

antrimbc

ASKER

Silly me.. but no joy James, sits trying to send a test email but doesnt send.

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Alan Hardisty🇬🇧

Are you able to use the AUTHSMTP server you are using for the other copier?

antrimbc

ASKER

Yeah, AUTHSMTP works fine with the 7120's - thats the frustrating thing

CodnameBlack

Have you tried it with the "starttls" setting?

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antrimbc

ASKER

Yeah tried that..

Unable to send test E-mail.

Server connection aborted.

CodnameBlack

Have you tried to setup an IIS SMTP virtual server, and have you checked to ensure that the firmware is up-to-date on the copier?

antrimbc

ASKER

havent tried the IIS option but the copier is only 4 weeks old (to us) - just checked firmware, its on Version: 071.010.103.04401 which i believe is current...

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CodnameBlack

You are right, if it is a new printer, it should be working. I would call Xerox, they should be able to help you with no issues.

antrimbc

ASKER

Alan, your google DNS tip may just have done the trick mate... still working my way round a few of these - will update when i can..

Thanks for all so far

antrimbc

ASKER

What a saga !! here goes...

so for the 7830's office 365 works fine but for the 7120's i had to use AUTHSMTP to get them to work... office 365 just wouldnt work & no idea why?!

we also have a HP netowk scanner that doesnt work with either :/

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antrimbc

ASKER

I've requested that this question be deleted for the following reason:

.

Alan Hardisty🇬🇧

Just curious as to why you are deleting this question when the 7120 copier (the subject of the actual question) is now actually working.

Can you please explain?

Thanks

Alan

Alan Hardisty🇬🇧

Comment http:#a39980188 and http:#a39981213 advise that the copier won't work with Office 365 due to the requirements of Office 365 and the options available on the copier and that an alternative solution needs to be found, which comment http:#a39981219 confirms to be the case, so my two comments should be awarded a 50/50 split IMHO.

Alan

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Sammer Wehaib

SOLVED !!!

We solved this issue by using STUNNEL, it can do the encryption instead of the XEROX WorkCentre.

You can simply configure STUNNEL on one of your servers and point the WorkCentre locally to that server through port 25, use no encryption and STUNNEL will forward it to smtp.office365.com through port 587.

This solution tested and verified.

http://www.messageops.com/office-365-tools-resources/smtp-relay-with-office-365/

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A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.