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Network share

Posted on 2014-04-05
Medium Priority
Last Modified: 2014-04-08

Since today morning I have a weird problem. On one of my network share when I try to open a .DOC .XLS or a .PDF I receive a message that says

The file format differs from the format that the file name extension specifies.

If I clic on OK the file is opening and all the text Inside is ASCII.

It is happening on the entire share. But only this share. The others share are OK.
Question by:jpmoreau
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LVL 35

Expert Comment

by:Dan Craciun
ID: 39980392
Check if the files are not encrypted. You could of been hit by CryptoLocker or similar.

I mean another computer with access to that share is infected.
If that's the case, remove it from the network, clean it, restore files from backup.

LVL 25

Expert Comment

by:Tony Giangreco
ID: 39980395
Are you sure there isn't spyware on the Pc your accessing it from?

Here are some apps to check it with

Kaspersky TDSSKiller

ESET online scanner

Malwarebytes Anti-Rootkit


Author Comment

ID: 39980439
It is happening from any of the pc's
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LVL 35

Expert Comment

by:Dan Craciun
ID: 39980441
You can post here a document that you know does not contain sensitive data so we can confirm it's encrypted.

In the mean time, check the local documents of the other computers. I bet at least one has all documents encrypted. That's the infected one...

Author Comment

ID: 39980447
The documents that are in problem are on a server share. Here is one example

LVL 35

Expert Comment

by:Dan Craciun
ID: 39980451
Looks encrypted. No header, no identifiable content inside.

The way Cryptolocker works, it encrypts all documents on local folders and on accessible network shares.

Author Comment

ID: 39980464

What is the best way to correct?

Is there an easy way?
LVL 35

Expert Comment

by:Dan Craciun
ID: 39980467
Yup. Find the infected machine(s), remove it/them from the network, clean them, then restore all files from backups.

Read this if you're infected with CryptoLocker (you might have a different virus, as variants appeared): http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information

Author Comment

ID: 39980512
I cannot not determine if I'm infected or not. Ihave try the tools but nothings show me taht I'm infected
LVL 35

Expert Comment

by:Dan Craciun
ID: 39980515
If your files are encrypted, it means some software encrypted it. You just need to find it.
LVL 10

Accepted Solution

cpmcomputers earned 2000 total points
ID: 39981095
In most cases the cryptolocker (and similar)
Infect from a client pc on the network not usually the server itself not the one necessarily you are logging in from
You need to check all the pc's on the network

Please also check this article


A new variant is out

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