OneDrive (SkyDrive)

I have an interesting situation with a client.  She has a Dell and HP Envy Laptop.  She logs into both of them with the same Microsoft account.

On her Dell she has "OneDrive" showing up and all her folders and documents are there.  She can also click on her "SkyDrive" app and has the same folders and documents.

On her Envy she has "OneDrive" showing up, however her folders and documents have not synced.  When she clicks on her "SkyDrive" app she has all the synced folders and documents.

She has Office 365 on both computer...not sure if that makes any difference.

Ideas??
Thanks,
Mags
MagsOwnerAsked:
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Scott Fell, EE MVEConnect With a Mentor Developer & EE ModeratorCommented:
Since OneDrive is the new name for SkyDrive, no need for both apps that are really the same thing.    

You can fix sync problems per http://windows.microsoft.com/en-us/onedrive/folder-file-sync-error-faq

On a PC, right-click the OneDrive icon (The OneDrive icon) in the notification area, at the far right of the taskbar, and then click View sync problems.
On a Mac, click the OneDrive status icon in the menu bar, and then click View Issues.

I never upgraded to onedrive.  But it makes sense having both could cause an issue.
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MagsOwnerAuthor Commented:
Scott Fell (padas) I agree they are the same thing...OneDrive just automatically showed up.  The difference is that OneDrive shows up as a folder, as in Windows 7.  SkyDrive shows up as an app, Windows 8 style.

I will try the sync fix...thank you!
Mags
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Scott ThompsonConnect With a Mentor Computer Technician / OwnerCommented:
Also, if your client is not running Windows 8.1, upgrading her may solve the issue since SkyDrive is included as part of 8.1.
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Sikhumbuzo NtsadaConnect With a Mentor Senior IT TechnicianCommented:
Make sure under Settings, Change PC Settings, SkyDrive, Sync Settings, Sync your settings on this PC is ON.
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MagsOwnerAuthor Commented:
Thanks everyone...I have not had access to her computer and am now assisting my Mom who is in the hospital.  Please give me a few days to figure this out.
Thanks again,
Mags
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MagsOwnerAuthor Commented:
I will be touching base next week.  Thanks for your patience!!
Mags
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MagsOwnerAuthor Commented:
My Mom just past away.  I will see if this is still relevant and be in touch.
Thanks,
Mags
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
I'm very sorry to hear that Mags.  Our prayers are with you.
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MagsOwnerAuthor Commented:
Thank you...I really appreciate your sentiment.
Mags
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MagsOwnerAuthor Commented:
Hoping to work with my client next week on this...thanks for keeping it open.  ;-)
Mags
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MagsOwnerAuthor Commented:
Thanks guys!!  Also good!!
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