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outlook 2013 the name on the security certificate is invalid or does not match the name of the site

Posted on 2014-04-05
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Last Modified: 2014-04-11
Hi,

I am using Hosted Email Exchange from iinet.net.au.

My outlook keeps showing this error a few seconds after loading.

Outlook error
The certificate is registered to:
 
  exchange.exchangemailservices.net

Here are my account settings…

Account Settings
My DNS settings at NetRegistry…

domain hosting company dns settings
My DNS settings on my in-house DNS server

in-house dns settings

I tried this… http://support.microsoft.com/kb/2783881 but it didn’t work
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Question by:enigmasolutions
11 Comments
 
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Expert Comment

by:David Johnson, CD, MVP
Comment Utility
I'd suggest you use a tool like mxtoolbox.net and fix your dns entries

a:mulgara.westnet.com.au   Find Problems  
a
Type       Domain Name       IP Address       TTL
A       mulgara.westnet.com.au       203.10.1.146       
Reported by ns1.westnet.com.au on 4/6/2014 at 12:28:24 AM (UTC -5)
mx:exchangemailservices.net   Find Problems  
mx  
Pref       Hostname       IP Address       TTL       
10       mulgara.westnet.com.au       203.10.1.146       60 min       Blacklist Check      SMTP Test
dns lookup      dns check      whois lookup      spf lookup
Reported by ns2.iinethosting.net.au on 4/6/2014 at 12:28:09 AM (UTC -5)

a:exchangemailservices.net   Find Problems  

a  
No Records Exist
dns check      mx lookup      whois lookup      spf lookup
Reported by ns2.iinethosting.net.au on 4/6/2014 at 12:27:39 AM (UTC -5)
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Expert Comment

by:Delete
Comment Utility
Are you sure your system trusts the certification authority that issued your certificate?
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Author Comment

by:enigmasolutions
Comment Utility
David, Thanks.

I took a look at mxtoolbox.net but got a bit lost on this website.
Also couldn't make much sense of your post.
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Author Comment

by:enigmasolutions
Comment Utility
Justin F, how would I know that?
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Author Comment

by:enigmasolutions
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Justin F, I suspect it is the "name not matching" that is the problem (bust my humble opinion).
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LVL 7

Expert Comment

by:Delete
Comment Utility
Sorry, I didn't pay attention to the URL you were going to in your screenshot.  Your certificate is issued by an AddTrust External CA which by default is trusted.  

However, your certificate is issued to "exchange.exchangemailservices.net" which obviously doesn't match mail.esuite.com.au which may be why your getting this message.

If I browse to exchange.exchangemailservices.net I don't get the certificate error, but of course when going to mail.esuite.com.au I do get the error.

Not sure if there is a workaround but I will see what I can find if no one else provides a solution.
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Expert Comment

by:Delete
Comment Utility
Take a look at these and see if they will help.  Not sure how much access you have to the Exchange environment, but these seem similar to your problem.

http://social.technet.microsoft.com/Forums/exchange/en-US/87ab75bb-0c23-4352-9002-dc401713ce78/outlook-2010-certificate-does-not-match?forum=exchangesvrclients

http://support.microsoft.com/kb/940726
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Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
Comment Utility
If you are using a hosted Exchange platform then they are the ones who need to resolve the issue. That might be that you need to change some DNS records, if so, they should be able to tell you what those are. Trying to resolve this on your own isn't really going to work, because it isn't your environment and you cannot make changes to it.

Simon.
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Author Comment

by:enigmasolutions
Comment Utility
Simon,

I think you are right.  I put the same question to them.  We shall see what they say.
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Author Closing Comment

by:enigmasolutions
Comment Utility
You were correct.  I had to explicitly follow the DSN settings recommended from my ISP on BOTH my local DNS and my external DNS.  AND I had to carefully follow their recommended settings for OUTLOOK hosted email exchange.  Thank you all.
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Author Comment

by:enigmasolutions
Comment Utility
ACTUALLY.  The real reason I had trouble was that mail.esuite.com.au was wrong.  My ISP recommended webmail.esuite.com.au.  For some really strange reason (no idea why) the mail hosting company didn't like my "mail.domain.com.au" setting.  I mistakenly thought for OWA it would be easier to just type mail.esuite.com.au.
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