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Quickbooks Accounts Accounting 2013 upgrade problem

Hello,
I currently have QuickBooks 2009 Pro edition.  It is working file without any errors.  I have made a backup file.

On another computer I have installed Accounts (Previously known as quickbooks) Accounting 2013.

I attempted a restore of the previous backup file.

It went through the upgrade process without any errors or warnings.  Then when it opens the newly created upgraded file I get the error:

"QuickBooks cannot open this data file because it was created in a different edition.  You can only open QuickBooks Accounting data files within this edition" - See attachment

I can find no reference to this error.

I have tried upgrading the full file and the accounting edition of it.  Same result.  How do I transfer this file to the new computer.  

The old computer is Windows XP so installing the new version on that is not an option.

Thanks
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idmacrae
Asked:
idmacrae
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
QuickBooks should upgrade a file correctly and it did not in this case.

Go to the old computer with the old QuickBooks and the old file.  Make a backup of the company file. Now open the old file locally with QuickBooks (that is have the old file on the XP computer).

Now go to File, Utilities and Rebuild and allow the Rebuild to complete. Does it complete? or are there errors?

Assuming the Rebuild finished, run a Verify to ensure there are no errors.

Now copy the company file to the new machine and try to upgrade it again. Make sure you do upgrade locally on the new machine. You can always move the file to the server when you are done.
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idmacraeAuthor Commented:
Both the rebuild and the verify completed successfully without errors. Again I tried the original file, a backup, and the accountants version. Same error each time
Sorry. That did not work
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John HurstBusiness Consultant (Owner)Commented:
I use QuickBooks Premier Accountant version myself and it will open standard QuickBooks files. I have done that many times.

Thanks for your answer. Please make sure you are working with a local copy of the file and not server copy until the problem is resolved.

You said that QuickBooks V2009 was Pro. Was it Enterprise by any chance? You cannot convert from Enterprise back to Pro and that will cause the error to occur.

If the versions of QuickBooks are the same (both Pro or both Enterprise) and you cannot open the file, you may need to get Intuit Support to fix the file so it can be opened.
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John HurstBusiness Consultant (Owner)Commented:
I went back to do some tests because I keep old backups of working ledgers.

I took a V2009 ledger backup (.QBB file) and did the Restore option in QuickBooks V2014. This restored the file and converted it. The result was successful.

Two things about the restore:  (1) it complained about my use of C:\temp (permitted to Everyone), so I had to use a User location (no problem); and (2) it took a very long time (20 minutes for a small ledger that will back up and/or rebuild in about 60 seconds).

So now to your issue:

1. Be certain about the potential use of the Enterprise version in the old ledger as this will cause the error you got.

2. If you have a large ledger, the restore from backup may have taken a couple of hours. I hope you waited it out and did not cancel. Do you have the original backup file?  Can you restore it again using the Restore option and not the Open option?

3. If you are sure you have followed all the steps correctly and sure about versions, then you will need to contact Intuit Support and ask them to repair your ledger. They have the tools to do this and I have used their service.
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idmacraeAuthor Commented:
This is a brand new copy of QuickBooks Accounting Accounts 2013.  Its is not QuickBooks Pro.  According to the compatibility matrix I should be able to upgrade directly to it from 2009.

I have been unable to locate a download for intermediary trial versions.  If you know where I can get a link so I can upgrade one version at a time that would be a good step to try

Thanks
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John HurstBusiness Consultant (Owner)Commented:
I cannot find "QuickBooks Accounting Accounts 2013". The only thing Intuit makes reference to is QuickBooks Accountant version for Pro Advisors. That is what I use and what I used to convert.

I saw this link: http://www.bit.com.au/News/338384,quickbooks-its-now-called-reckon-accounts-2013.aspx for Reckon Accounts but that is not Intuit. I assume you are using product from Intuit.

If you have a link for QuickBooks Accounting Accounts 2013, please post it and I will take a look.

Here is a link (NOT Intuit) for older versions:

http://www.pos-deals.com/quickbooks-downloads

You would need license keys for each version.
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idmacraeAuthor Commented:
Thanks again. Had a look at the link and it is indeed the Reckon accounts that I am now using. The other computer has Quickbooks Pro Plus 2009.  I was led to believe that an upgrade is supported.
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John HurstBusiness Consultant (Owner)Commented:
Thanks.  QuickBooks from Intuit will do the upgrade you want. I have all this here and done the test. It works.

So then the answer now to your question is to get Reckon Accounts to provide product support for you.
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John HurstBusiness Consultant (Owner)Commented:
@idmacrae - Thank you. I hope Reckon Accounts will help you and probably they will. Good luck.
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