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Asus PCE-N53 not recognized in new DELL Optiplex 9020 running Win 7 64bit

Posted on 2014-04-06
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Last Modified: 2016-11-23
I went and bought an Asus PCE-N53 PCI-E card for my Optiplex 9020.  I put it in the the 1 of the 3 PCI slots which matched the connector on the ASUS card.  

I tried installing the drivers and such from the CD that came with the card.  After I installed the drivers I could NOT ENABLE it and the Device Manager showed the driver as incorrect.

I downloaded the drivers from ASUS and installed them.  Windows liked that driver and said it was ok, BUT I could ENABLE it.

Any ideas before I return the card?
Device-mgr-for-ASUS-card.PNG
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Question by:thesurfer31
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Perarduaadastra earned 1500 total points
ID: 39981406
You say the card is PCIe; I therefore assume that the slot you're putting it in is also PCIe, and not PCI as you state in your question.

If you have three PCIe slots, try the card in each one before rejecting it; it shouldn't make a difference, but it might.

When you installed the downloaded Asus drivers, did you first uninstall those that came on the CD? If you didn't, uninstall both sets of them including any utilities, and then install the ones that are known to work. Did you check to see if you were required to install the software before installing the hardware? This is more common with USB devices, but isn't unknown for the various flavours of PCI.
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by:thesurfer31
ID: 39981572
1. I chked again the CD that came with the unit and downloading the same file from ASUS.
2. I removed the drivers and program
3. I removed the WLAN card
4. Installed the same drivers again and the error on the Network adapaters for the ASUS says it is ok.
5. Going back to Network connections and enabling the ASUS card doesn't work
Asus-driver-excepted.PNG
Network.PNG
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by:Perarduaadastra
ID: 39981745
Have you tried the card in each PCIe slot?

Also, I notice that you have some bangs in Device Manager relating to Bluetooth; do these disappear when you remove the card and its drivers? If they do, then the Asus card isn't being detected properly by the Dell and you should call them and see if they can do anything to help.
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Author Comment

by:thesurfer31
ID: 39984288
No the Bluetooth works fine but I am not using all the features...

I reinstalled the ASUS device and clicked on the icon created by the installation program and it produces a small black window saying "ASUS Wireless LAN card is taken apart from your desktop PC."  I am assuming it means the card is "not in your in your desktop PC"

I think I will return the unit and try for another type that works on this version of Intel Core i7 4770 Haswell.  Any ideas?
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by:Perarduaadastra
ID: 39984509
See if you can discover what chipset the Asus card uses, and try a card that uses a chipset from a different manufacturer. Atheros, Realtek, Intel, and others all make chipsets for WLAN card makers so there are several alternatives. Also, if your Dell has a free conventional PCI slot, a PCI WLAN card will perform quite adequately.
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by:thesurfer31
ID: 39986482
Ok I went and returned the ASUS PCI-E card for a USB Wireless AE3000 from Linksys.

I still have the same problem, the drivers install with no errors, the Wireless Network Connection shows up in Network and Internet/Network Connections however it is gray.  When I double click on it windows pops up a small window that says 'enabled' but the wireless network connection is still grey.

I started reading about some of Dell's desktops and one can 'turn on' the wireless however I have not found a solution.  As DELL won't allow machines not bought in the US to participate their chat service.  Tomorrow I will contact DELL here in Sweden and see what this all about.
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