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iPad - Exchange 2010, no calendar

Posted on 2014-04-07
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Last Modified: 2014-04-13
I have a problem with an iPad and ActiveSync. Everything works except the calendar does not sync – it’s empty

So I have checked that the calendar is enabled under mail, settings and in under calendar, all calendars are enabled.

I have removed and recreated the account – no joy
I have tested the account on another iPad, and that works fine
I have wiped the iPad and set it up as a new device, still no calendar items
I have removed the account, and then removed the mobile device under Exchange. Recreated the account, and checked the device is showing OK in Exchange

I have created a temp calendar and moved everything from the normal calendar to the temp. the iPad can see the temp calendar and all its contents, but when I move it back, still the normal calendar is empty

Any ideas?

Thanks
Jim
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Question by:jimxox
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LVL 44

Expert Comment

by:Jackie Man
ID: 39984862
Which version of iPad and iOS version?
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LVL 15

Expert Comment

by:jrhelgeson
ID: 39986648
Are you using IOS7? If so, this appears to be a bug.

Try this:
 
1. Settings -> Mail -> Exchange Account -> Turn off calender. This deletes all your calender synced events.
2. Go to the Account -> Press Done.
3. Enable the Calender again and restart your device.
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LVL 15

Expert Comment

by:jrhelgeson
ID: 39986785
Also, check out this Apple Support Thread, there are loads of tips here for this specific issue:
https://discussions.apple.com/thread/5319467?start=0&tstart=0
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Accepted Solution

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jimxox earned 0 total points
ID: 39986945
iPad issue resolved!

I believe it was corrupt items in the mailbox

Moved contents of mailbox to PST
Created a second Exchange DB, and move mailbox, telling it to drop any corrupt items (it found 2)
And hey presto, the calendar kicks in to life!

Have moved contents from PST to mailbox, and currently moving mailbox to primary DB.

Thanks for the responses though!
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LVL 15

Expert Comment

by:jrhelgeson
ID: 39986953
So it was mailbox corruption?

Running a mailbox repair would have accomplished the same thing.

New-MailboxRepairRequest -Database "Mailbox Database 91234567890" -CorruptionType SearchFolder, AggregateCounts, ProvisionedFolder, FolderView

The above command runs the repair for the whole database, the one below is just for a single mailbox.

New-MailboxRepairRequest -Mailbox bart@example.com -CorruptionType SearchFolder, AggregateCounts, ProvisionedFolder, FolderView

Open in new window

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Author Closing Comment

by:jimxox
ID: 39997136
found a fix!
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