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Exchange 2010 SBS 2011 - an employee retired. Setting up an auto reply and forward their mail?

Posted on 2014-04-07
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Last Modified: 2014-04-09
Can someone help me? A user retired from a client with SBS 2011

They want mail coming into that user to

a) have the sender get an autoreply saying the person retired and mail is being forward to someone else. w e'll get back to you soon.

b) forward the mail to user1 and user2

I created a dist group - retiredforward and the 2 members are user1 and user2
in ECM, I set up mail flow for retired user to forward to retiredforward.  

I logged in as the retired user in OWA and set an away message.

mail to retired user does get to user1 and user2, but no away message.

Is that because the mail is only forwarding to retiredforward and never hitting the retired user's mailbox to trigger the away message?

How to correct that and or is there a better way to forward to the 2 users and generate the away message?
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Joseph Daly earned 2000 total points
ID: 39983399
You are correct in your assumption that it is not hitting the mailbox necessary.

The way to fix this is to use the "deliver message to both forward address and mailbox". This will send a copy to the retired persons mailbox to trigger the alert as well as forward it to the 2 people managing the account.

This check box is located in the same place where you set your forwarding to the distribution group.
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Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39983445
THANKS, but check my thinking - I have the retired users mailbox open in one of the users getting their email..  I do this so they can look in their retired person's sent folder, etc.  So if I did tat - send to the retired person also, theat user1 would get the mail in 2 places / add some confusion?

In user 1s mailbox, I set a rule to auto reply if mail comes in from the retired person.  there's another wrinkle - you only get 1 auto reply for each senders mailbox?  So I realized I have to test from a different account because at 1 point, I did get a reply?

how do I clear that 1 auto reply / sender or reset the list that the auto reply already went to?

thanks!@
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