Solved

NEC IP phone system - 1 extension stiopped working

Posted on 2014-04-07
3
1,218 Views
Last Modified: 2014-04-09
I was trying to do a swap of extensions - 2 users were changing their locations.  Logged in as admin2, used the swap wizard and now 1 extension took the other's extension number.  but the other phone / port doesn't work.  Plug the phone in and it says initialize (so it's live / getting power) abd the LCD is blank.  I tried other phones - the problem is with the port.  if you call that extension, you get a busy signal.

any idea how to troubleshoot this?
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39983636
if we call the extension we are having problems with, we get a busy signal with or without the phone plugged in.  we checked the phone cord and that's OK.  we checked the phone in abother jack in the building and that's ok.  so it's likely something with the port / extension / software?

how can I tell what port on the box that an extension is connected to?
0
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 39990155
What model of NEC system are you using?  And is the phone digital or IP?
1
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 39990274
I rebooted the box and that port started working again.  thanks!
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In my office we had 10 Cisco 7940G IP phones that were useless as they were showing PROTOCOL APPLICATION INVALID when started. I searched through Google and worked for a week continuously on those phones, and finally got them working. This is a di…
There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question