Yahoo Videos on Google Chrome

Hi  Greggor25
My default web browser is Chrome
Here is a page of a lot of yahoo video and his Chrome should play most of them, I say most of them as I also see a message on some of the video on Yahoo that this video is not supported in my country. But other than that they all play fine.
https://screen.yahoo.com/
I have to say there is a lot of thumbnails
Do you realize there are also mp4  so he may require a codec installed on his computer.

The error you seem to have there is in two areas
(1) connection time out with yahoo itself
Have you run the cleanup history in his Chrome?
Click on the lines top right corner then click on history and clear all history for all time
Or click on Tools clear browsing data
His speed is not fast enough to load the video on that page clearing his history may solve that.
Could you link that page he is having problems with so I can analyse that video.
(2) conflict with two versions of flash installed. One from windows
Where you see the disable flash plugin? in Chrome? I have disable or enable Adobe Flash Player and shockwave player
Do you have shockwave player
Do you see two versions of adobe flash?
The flash object is inbuilt into Chrome and doesnt require installing anything else
disabling adobe flash seems an inappropiate action so make sure you have disable the correct windows adobe flash.
This should help you
How To Fix Shockwave Flash Crashes in Google Chrome
http://www.howtogeek.com/103292/how-to-fix-shockwave-flash-crashes-in-google-chrome/
More help here step by step
Getting Help with Chrome look under troubleshoot and resolve issues
Click on Basic troubleshooting steps and answer each question
https://support.google.com/chrome/troubleshooter/3338247?hl=en&ref_topic=3421642
https://support.google.com/chrome/?p=help&ctx=settings#topic=3227046

Merete

Hello Merete,

Yes I have tried clearing the history to resolve the issue, but no go.

In plugins tab I have the following:

Adobe Flash Player (2 files) - Version: 12.0.0.77
Shockwave Flash 12.0 r0
Name:      Shockwave Flash
Description:      Shockwave Flash 12.0 r0
Version:      12.0.0.77
Location:      C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\PepperFlash\pepflashplayer.dll
Type:      PPAPI (out-of-process)
        Disable
MIME types:      
MIME type      Description      File extensions
application/x-shockwave-flash      Shockwave Flash      
.swf
application/futuresplash      FutureSplash Player      
.spl
Name:      Shockwave Flash
Description:      Shockwave Flash 12.0 r0
Version:      12,0,0,77
Location:      C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_12_0_0_77.dll
Type:      NPAPI
        Disable
MIME types:      
MIME type      Description      File extensions
application/x-shockwave-flash      Adobe Flash movie      
.swf
application/futuresplash      FutureSplash movie      
.spl

Adobe Shockwave Player - Version: 12.1r150
Adobe Shockwave for Director Netscape plug-in, version 12.1
Name:      Shockwave for Director
Description:      Adobe Shockwave for Director Netscape plug-in, version 12.1
Version:      12.1r150
Location:      C:\Windows\SysWOW64\Adobe\Director\np32dsw_1210150.dll
Type:      NPAPI
        Disable
MIME types:      
MIME type      Description      File extensions
application/x-director      Shockwave Movie      
.dir      .dxr      .dcr


Both plugins for Shockwave and Adobe Flash are enabled.  I have 12.1 for Shockwave player.

What MP4 codec are you referring to? Off Yahoo site?

The link he has trouble watching is:

http://news.yahoo.com/video/obama-plays-round-golf-235906510.html

I reinstalled Chrome and now have V13.0 enabled.  Updated Shockwave 12.1 by going to link you sent to me.

Went to same video right clicked and went to settings in Flash and turned off "Enabled hardware acceleration"

This is indication it's the video drivers correct?

I uninstalled Adobe flash using uninstall utility provided by Adobe.

Hi  Greggor25
 if it now plays and at what stage did it work?
If it plays after disabling hardware acceleration you are now using the CPU instead of the video card
when you decode or encode video you do it on the CPU.
Some video cards allow you to do this on their GPU instead, so you now have "hardware accelerated video decoding".
https://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

Wiki has a litle explaination
http://en.wikipedia.org/wiki/Hardware_acceleration

I find uninstalling Chrome and re installing often fixes the glitches as well.

Hi Merete,

The stage it started working was unistalling/reinstalling Chrome and going into flash settings and disabling hardware acceleration.

Thanks for your tips so far.  I'm going to try your further tips and get back to you.

Hi Merete,

The interesting thing is it works on our office network here at the office but it doesn't work at his home internet.  The provider he is using at home is Verizon and we're using Qwest Communications.

We have 100MB pipe and he has 10MB pipe at home.  The firewall he's using is Juniper SRX.

I've already done all of the following above.  Do you have any other ideas?

Yes videos do play in YouTube just fine and yes we've tried disabling the plugin and rebooting the computer.  I don't like this option because if you do this YouTube videos will not play.

I've noticed a pattern that if you go to screen.yahoo.com the videos play but if you go to news.yahoo.com or gma.yahoo.com they don't play.  

He doesn't log out of his laptop (it goes into hibernation mode).  My understanding is that he doesn't have Yahoo account.

I'd say it is simply lag Greggor25, the fact youtube plays confirms it.
That is also flash.
Yahoo is heavy on the system resources and pulls a bit of bandwidth at load.
I agree it shouldn't be necessary to disable the flash or shockwave.
Also it is only some videos. If he reloads the pages does it eventually play?
The error doesn't show a problem rather loss of network.
Does he get the same problem using a different browser?
 IE?
Is he on a wireless?
Try a speed test, I use this one
http://www.speedtest.net/
you select which device here
https://plus.google.com/+speedtest/posts

have him reload the problem page.
Note what time of day is the busiest
These days we need a fast dsl speed and I even notice drop offs at around 7 pm my time. As we go to night but the world wakes up on the other side.
Flash cookie cleaner
http://www.flashcookiecleaner.com/
Merete

The problem is the video never plays. (IE and Chrome)

Speed test 8.5Mbps Down and 9.17 Mbps Up.  Yes he is running on wireless.

The anti-virus program we're using is Vipre.  I'll try your suggestions and get back to you.

Merete,
We believe we might have found the issue.  The videos play fine our ISP and various ISPs.  We believe something is wrong with the access point on their network.  We are seeing about getting it replaced.

We got the issue fixed by doing the following:

Installation Link:
https://chrome.google.com/webstore/detail/kbkgnojednemejclpggpnhlhlhkmfidi

Tools | extensions - sites to add:
gma.yahoo.com
news.yahoo.com
sports.yahoo.com

Additional Options
Yes – Use … HTTPS icon in the address bar

So it was simply adding  them to extensions in Chrome?
And this solved it in IE as well?
I have noticed a lot of sites using this https, excellent Greggor25
Thanks for heads-up and the points I feel you solved it really.
Your boss must be happy.
BTW there is a patch now available from windows updates.
http://techtalk.pcpitstop.com/2014/05/01/microsoft-fixes-xp-browser-security-flaw/?ieflawfix=
Best Wishes
Merete

Yes it was as simple as adding the extension.  It's shame as big as Yahoo is they have poor back end code written look for http on https page.