Solved

Trouble shooting WiFi Connectivity on Windows 7 on Samsung LT

Posted on 2014-04-07
2
471 Views
Last Modified: 2016-11-23
I have deployed Cisco Meraki APs and I have been having more complaints than with the good ol' Cisco 1240 APs.  And the worst part is my biggest complainer is the head of the company.  (Yeah - Murphy is hitting me upside the head big time!)  He's run into three different symptoms - one is where is has connection but mail flow stops working mid-stream.  Another symptom is where is WiFi connection goes to "Partial Connection".  The logging on the Merakis looks happy enough.  And lastly I think the SSIDs at times will just disappear for his system.  I haven't heard much of this problem with HPs or Dell laptops - but his Samsung is problematic.  It could be that he just sees the bumps more because he always uses WiFi for everything.  In fact I don't think his laptop even has a wired Etherne :-( and he's insistent on using that one.  

My next move will be to upgrade his network drivers to make sure that the more modern Meraki stuff isn't having interop problems with the older Win 7 drivers.  But if that fails I'm starting to run out of bullets and I don't have another Samsung that I can mess with to try and replicate the issue and run it to ground.  :-(  So...my question is.. Is there some software that would debug at a sufficiently deep level the WiFi on VIP's laptop so as to get better insight into what's happening over time?  The problems are intermittent - one day all cool next day one problem, next day two.  Need something that's capturing and hopfully analyzing WTF is going on with his system's WiFi.  Any thoughts appreciated!
0
Comment
Question by:amigan_99
2 Comments
 
LVL 10

Accepted Solution

by:
Scott Thomson earned 500 total points
ID: 39985159
So it's only happening with 1 user?
He's on Windows 7?
He's having 3 separate issues?
The issue is intermittent?

**Above is just confirming**

**Below is the real question**
Do any other users have this issue?
Is anyone else using Windows 7?


Here are a few steps I would try
1. Update drivers
2. update service packs
3. try using the software for the hardware installed instead of Windows
4. Remove all wireless connections and start fresh

:)
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 39999417
Thanks for the ideas.  Have a good one!
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question