Solved

HP ENVY 17-j020us Will not boot

Posted on 2014-04-07
11
1,299 Views
Last Modified: 2014-05-20
We have a HP ENVY 17-j020us Quad Edition Notebook is the shop. We took out the hard drive and tested it externally. The hard drive test passed. We also took out the dvd drive, wireless card, battery and memory.  We have it hooked up to a external monitor by a hdmi cable. It will still not boot. What else could it be besides the motherboard?
0
Comment
Question by:itneedshelp
  • 4
  • 3
  • 3
  • +1
11 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39984231
do you have some error message or something on the screen when press power button?
can you hear fan?

if all mention conponents were tested and passed, then motherboard seems to be the last possible problem then
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39984233
Any message like, missing Operating System? Just a black screen with blinking cursor? What version of Windows? Can you get into the BIOS setup?
0
 

Author Comment

by:itneedshelp
ID: 39984247
No display even external. We even removed and readded the BIOS battery.
0
 
LVL 19

Expert Comment

by:helpfinder
ID: 39984260
and is that laptop making some beeps, noise etc? like running fans I mentioned above
0
 

Author Comment

by:itneedshelp
ID: 39984262
None. Even when Ram is removed.
0
Scale it in WD Gold

With up to ten times the workload capacity of desktop drives, WD Gold hard drives employ advanced technology to deliver among the best in reliability, capacity, power efficiency and performance.

 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39984263
helpfinder mentioned fan noise...  any indication it has power? Have you tried removing the battery and powering up with AC power only? Did you check the power supply?
0
 

Author Comment

by:itneedshelp
ID: 39984264
Fan is running. We have lights as well.
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 400 total points
ID: 39984269
then maybe motherboard or at least graphic card which is probably a part of motherboard is faulty
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39984282
Are you using Fn F4 key to enable external display?
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39984295
Are you using Fn F4 key to enable external display?
I see the Envy 17 with EyeFinity with support for up to 3 displays? Did you have multiple displays?

Known Issues:
When using an active display adapter and the high graphics or frame rate occur, the screen will go black. The active display adapter is powered by the computer's USB power. To resolve this black screen issue, unplug the connector from the USB 3.0 port and plug it into a USB 2.0 port.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02549367&cc=us&dlc=en&lc=en
0
 

Expert Comment

by:iwlu263
ID: 40077554
Our's was bought in September, 2013 & it has barley been used.  Have been off more than it has been on.  It is doing the same thing - does not boot up, we can hear the fan run for a very short time on boot up but then can faintly hear it, only light that is on is the power button light.  Would appreciate any help!!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now