Solved

HP ENVY 17-j020us Will not boot

Posted on 2014-04-07
11
1,340 Views
Last Modified: 2014-05-20
We have a HP ENVY 17-j020us Quad Edition Notebook is the shop. We took out the hard drive and tested it externally. The hard drive test passed. We also took out the dvd drive, wireless card, battery and memory.  We have it hooked up to a external monitor by a hdmi cable. It will still not boot. What else could it be besides the motherboard?
0
Comment
Question by:itneedshelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
  • +1
11 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39984231
do you have some error message or something on the screen when press power button?
can you hear fan?

if all mention conponents were tested and passed, then motherboard seems to be the last possible problem then
0
 
LVL 8

Expert Comment

by:Lee Ingalls
ID: 39984233
Any message like, missing Operating System? Just a black screen with blinking cursor? What version of Windows? Can you get into the BIOS setup?
0
 

Author Comment

by:itneedshelp
ID: 39984247
No display even external. We even removed and readded the BIOS battery.
0
MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

 
LVL 19

Expert Comment

by:helpfinder
ID: 39984260
and is that laptop making some beeps, noise etc? like running fans I mentioned above
0
 

Author Comment

by:itneedshelp
ID: 39984262
None. Even when Ram is removed.
0
 
LVL 8

Expert Comment

by:Lee Ingalls
ID: 39984263
helpfinder mentioned fan noise...  any indication it has power? Have you tried removing the battery and powering up with AC power only? Did you check the power supply?
0
 

Author Comment

by:itneedshelp
ID: 39984264
Fan is running. We have lights as well.
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 400 total points
ID: 39984269
then maybe motherboard or at least graphic card which is probably a part of motherboard is faulty
0
 
LVL 8

Expert Comment

by:Lee Ingalls
ID: 39984282
Are you using Fn F4 key to enable external display?
0
 
LVL 8

Expert Comment

by:Lee Ingalls
ID: 39984295
Are you using Fn F4 key to enable external display?
I see the Envy 17 with EyeFinity with support for up to 3 displays? Did you have multiple displays?

Known Issues:
When using an active display adapter and the high graphics or frame rate occur, the screen will go black. The active display adapter is powered by the computer's USB power. To resolve this black screen issue, unplug the connector from the USB 3.0 port and plug it into a USB 2.0 port.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02549367&cc=us&dlc=en&lc=en
0
 

Expert Comment

by:iwlu263
ID: 40077554
Our's was bought in September, 2013 & it has barley been used.  Have been off more than it has been on.  It is doing the same thing - does not boot up, we can hear the fan run for a very short time on boot up but then can faintly hear it, only light that is on is the power button light.  Would appreciate any help!!
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Citrix XenApp, Internet Explorer 11 set to Enterprise Mode and using central hosted sites.xml file.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question