recive mail from yahoo

Hi all

Have a customer who has had his e-mail hacked done virus scan full viruses
he is having problems receiving mail he can send mail

any help would be great
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davy999Asked:
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davy999Connect With a Mentor Author Commented:
Found the solution redirected to another e-mail
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davy999Author Commented:
also i cant receive mail when logged on from another computer using his e-mail
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Scott ThomsonCommented:
ok a few questions before we get started

1. What mail application is he using to try and get his yahoo mail (outlook express, outlook 2010, outlook 2013, thunderbird, just the website)

2. Sending works from the application but cannot receive?

3. You cannot receive from another machine? are you using the same application?

4. What settings are you using to connect to the yahoo account (the userid is not needed just the pop/smtp settings etc)
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davy999Author Commented:
1) Yahoo online
2)can send but not receive
3)tried another pc same problem
4) login with e-mail address and password
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Scott ThomsonCommented:
Thats what i thought. If its comming from the website then its something similar like that.
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davy999Author Commented:
The mail was being redirected
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