Solved

recive mail from yahoo

Posted on 2014-04-08
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Last Modified: 2014-05-04
Hi all

Have a customer who has had his e-mail hacked done virus scan full viruses
he is having problems receiving mail he can send mail

any help would be great
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Question by:davy999
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6 Comments
 
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Author Comment

by:davy999
ID: 39985294
also i cant receive mail when logged on from another computer using his e-mail
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Expert Comment

by:Scott Thomson
ID: 39985304
ok a few questions before we get started

1. What mail application is he using to try and get his yahoo mail (outlook express, outlook 2010, outlook 2013, thunderbird, just the website)

2. Sending works from the application but cannot receive?

3. You cannot receive from another machine? are you using the same application?

4. What settings are you using to connect to the yahoo account (the userid is not needed just the pop/smtp settings etc)
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LVL 6

Author Comment

by:davy999
ID: 39986240
1) Yahoo online
2)can send but not receive
3)tried another pc same problem
4) login with e-mail address and password
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Accepted Solution

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davy999 earned 0 total points
ID: 39986636
Found the solution redirected to another e-mail
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Expert Comment

by:Scott Thomson
ID: 39986692
Thats what i thought. If its comming from the website then its something similar like that.
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LVL 6

Author Closing Comment

by:davy999
ID: 40040177
The mail was being redirected
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This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
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