Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

recive mail from yahoo

Posted on 2014-04-08
Last Modified: 2014-05-04
Hi all

Have a customer who has had his e-mail hacked done virus scan full viruses
he is having problems receiving mail he can send mail

any help would be great
Question by:davy999
  • 4
  • 2

Author Comment

ID: 39985294
also i cant receive mail when logged on from another computer using his e-mail
LVL 10

Expert Comment

by:Scott Thomson
ID: 39985304
ok a few questions before we get started

1. What mail application is he using to try and get his yahoo mail (outlook express, outlook 2010, outlook 2013, thunderbird, just the website)

2. Sending works from the application but cannot receive?

3. You cannot receive from another machine? are you using the same application?

4. What settings are you using to connect to the yahoo account (the userid is not needed just the pop/smtp settings etc)

Author Comment

ID: 39986240
1) Yahoo online
2)can send but not receive
3)tried another pc same problem
4) login with e-mail address and password
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.


Accepted Solution

davy999 earned 0 total points
ID: 39986636
Found the solution redirected to another e-mail
LVL 10

Expert Comment

by:Scott Thomson
ID: 39986692
Thats what i thought. If its comming from the website then its something similar like that.

Author Closing Comment

ID: 40040177
The mail was being redirected

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
This story has been written with permission from the scammed victim, a valued client of mine – identity protected by request.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question