• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 203
  • Last Modified:

recive mail from yahoo

Hi all

Have a customer who has had his e-mail hacked done virus scan full viruses
he is having problems receiving mail he can send mail

any help would be great
0
davy999
Asked:
davy999
  • 4
  • 2
1 Solution
 
davy999Author Commented:
also i cant receive mail when logged on from another computer using his e-mail
0
 
Scott ThomsonCommented:
ok a few questions before we get started

1. What mail application is he using to try and get his yahoo mail (outlook express, outlook 2010, outlook 2013, thunderbird, just the website)

2. Sending works from the application but cannot receive?

3. You cannot receive from another machine? are you using the same application?

4. What settings are you using to connect to the yahoo account (the userid is not needed just the pop/smtp settings etc)
0
 
davy999Author Commented:
1) Yahoo online
2)can send but not receive
3)tried another pc same problem
4) login with e-mail address and password
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
davy999Author Commented:
Found the solution redirected to another e-mail
0
 
Scott ThomsonCommented:
Thats what i thought. If its comming from the website then its something similar like that.
0
 
davy999Author Commented:
The mail was being redirected
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now