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Outlook attachment opens automatically when printing

Posted on 2014-04-08
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Last Modified: 2014-04-08
Dear Experts,
I have one user whose Outlook behaves very oddly all of the sudden.
When she opens an email to print, attachment automatically opens.  All she wants to do is to print the body of the mail, but attachment always opens.
I have went into the Option, Trust Center, Attachment Handling, and checked off "Turn off Attachment Previewing", but the behavior is the same.
I also reinstalled Outlook and Adobe XI, and the behavior is still the same.
The odd thing is, we have about 50 users with the same set up, using same printers, and hers is the only one that behaves like this.
How can I turn off this "Auto-open" of attachment?
Please advise.
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Question by:yballan
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2 Comments
 
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Accepted Solution

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l33tf0b earned 500 total points
ID: 39986556
Are there any add-ins that are enabled?  Try disabling add-ins and com-addins in Outlook.  I would then check to see if it's happening for all profiles or just this person.  Check for office  / windows updates and make sure it's up to date.

Is this happening for all attachments?
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Author Closing Comment

by:yballan
ID: 39986668
Dear l33tf0b,
I disabled all add-ins, and it seems to do the trick.
thank you!!
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