Solved

Email Displaying Problem

Posted on 2014-04-08
3
251 Views
Last Modified: 2014-04-17
We have a user who receives email from an employee with a large company.  When he tries to view the email in Outlook 2010 there is nothing in the body.  He is able to view the contents if he selects "View in Browser" or if he views the email on his mobile phone.

What can we do so that our user can view the email within Outlook?


Thanks in advance!
0
Comment
Question by:MSS_IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 250 total points
ID: 39988469
Outlook 2010 uses Word for both rendering and editing E-Mail and there is no way to change it.  Word makes some fairly serious mistakes rendering and; unfortunately, you're stuck with it.
https://www.google.com/search?complete=0&hl=en&q=outlook+2010+html+rendering+problem&gbv=2&sa=X&as_q=&nfpr=&spell=1&ei=qjNFU8bfDsK6yQHdvIHICw&ved=0CBgQvwU

If the sender has a lot of clients using Outlok 2007 or 2010, they may care enough to fix it if you bring it to their attention; but, that's all that can be done.  Sorry......
0
 
LVL 24

Assisted Solution

by:Brian B
Brian B earned 250 total points
ID: 39991341
I've never run into this problem myself, but there are enough people out there with the problem that a campaign has started to get MS to fix it. A bit more on the story and background is here as well: http://www.campaignmonitor.com/blog/post/2799/microsoft-to-ignore-web-standards-in-outlook-2010/
0
 

Author Closing Comment

by:MSS_IT
ID: 40007743
Thanks for the help and I apologize for the delay in rewarding points.
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question