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Email Displaying Problem

We have a user who receives email from an employee with a large company.  When he tries to view the email in Outlook 2010 there is nothing in the body.  He is able to view the contents if he selects "View in Browser" or if he views the email on his mobile phone.

What can we do so that our user can view the email within Outlook?


Thanks in advance!
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Davis McCarn
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Thanks for the help and I apologize for the delay in rewarding points.