Solved

Outlook 2013 problems with Yahoo business mail

Posted on 2014-04-08
1
691 Views
Last Modified: 2014-04-08
I have a friend with a small company, about 8 employees with desktops and Outlook 2013.  His website/email are hosted via Yahoo.  Initially, he had email set up via IMAP, and it seemed to be working fine for him, as some of the employees needed to check email from home and wanted access to their same setup as at work.  But then he started getting IMAP server connection failures.  After a quick call to Yahoo, he found that IMAP was no longer supported for desktop clients and that he should be using a POP configuration for desktop clients instead, although it works fine for mobile devices.

The users have entries in their calendars, and folders configured under INBOX,  so he can't just dump the IMAP profiles and set up as POP.

What's the least problematic way to help him past this?  My suggestion was to dump Yahoo and go with a provider that supported IMAP for desktop clients :)

Then, over the weekend different users would intermittently have issues with not being able to send email from desktop.  They could log into webmail and send/rcv with no problems.

Is Yahoo just really that broken?
0
Comment
Question by:plt63640
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 3

Accepted Solution

by:
plt63640 earned 0 total points
ID: 39986716
Got my answer, so I'll be happy to share.  It turns out that Yahoo really IS that broken...or this domain in particular was.

Turns out that after I was able to get into the domain control panel, the MX records were NOT pointing to Yahoo defaults, but populated with something else.  After I set them back to default, life was good.
0

Featured Post

Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question