This is a very likely typical case:
Toshiba laptop with Vista Home Premium 32.
The OS is damaged a bit and a repair would be ideal in this case.
I suppose it's called an Upgrade the same as in Windows 7.
Of course, the user doesn't have any disks and I don't know how this computer was delivered.
I've been looking at various slipstreaming methods to get to an SP2 DVD but haven't been having very good luck with it. My trial computer needed to build the DVD won't even let Vista install. It can't find the files that are plainly in the DVD I've built. Not even a Microsoft DVD will work on this computer.....
Is there a better way to get an SP2 DVD? I don't mind buying one but I've not found any.