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Alarm/False incident  supression in Netcool

Posted on 2014-04-08
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Last Modified: 2014-04-13
Hi,

I wanted to know if there is a possibility that the alerts for an application which is monitored by netcool could be suppressed during activities like change, upgrades etc?

How can we supress them/How to schedule downtime for perticular server in netcool?

I basically need a dynamic (not scheduled maintenance) way for my NOC Operators to go to a website or GUI, input a list of nodes that need to be suppressed for x amount of
time.  Once they put that list in, it should suppress all events from
those nodes until they either "flip a switch" or the time expires.

Can you please advise?

Thanks in advance

Rtantra
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Question by:Rahul Patil
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Expert Comment

by:mikebernhardt
ID: 39989158
Are the events being generated by ISMs? You can just go to the ISM GUI and temporarily deactivate those ISMs.
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Author Comment

by:Rahul Patil
ID: 39989409
Hi,

Not sure how they are monitored.We have different team for monitoring.I just need to know easiest way to achieve this.I am going to ask monitoring team foir the same.

Regards,
Rtantra
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Accepted Solution

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mikebernhardt earned 500 total points
ID: 39989625
Check on the above. The ISM GIU is built to make it easy to do exactly what you're looking for.
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