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Need to open different users Exchange 2013 mailbox in Outlook

Posted on 2014-04-08
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Last Modified: 2014-06-15
Exchange 2013 SP1  /  Outlook 2010 SP1  /  Server 2008 R2 SP1

I need the ability to access another users mailbox using profiles in Outlook.

I log into my server as 'serviceuser'.  I created an Outlook profile for this account's mailbox.  Outlook is configured to prompt for profile selection.

I created another profile in Outlook for the user 'ordermailbox'.  

There are now 2 profiles in Outlook:
profiles

While logged into the server as 'serviceuser', I'm unable to open the profile for 'ordermailbox' and receive the following error:
error

In Exchange the 'serviceuser' was given SendAs rights and the ability to open/view contents of the 'ordermailbox' with the following command:
Add-MailboxPermission <user's mailbox> -User admin -AccessRights FullAccess -InheritanceType All

I confirmed it's not a permissions issue because I can access the ordermailbox as serviceuser in Outlook by opening the mailbox or configuring the profile to open additional mailboxes:
open 1  
open 2
These workarounds are not sufficient for my requirement.  I require the ability to open another users mailbox in an Outlook profile while logged in as a different user.

I have done this before but it was Exchange 2007 and Outlook 2007.  I don't have those versions available to me.  Is this an Exchange 2013 issue?

 Any ideas?
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Question by:bmsande
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7 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39987905
If your exchange is working find over OWA then you should check it out first of all network connectivity and also try to reconfigure  that account.
http://support.microsoft.com/kb/829918
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39988183
You need to update your Outlook version for full Exchange 2013 SP1 support.
Outlook 2010 SP2 is really required, otherwise you need to have the November 2012 update.

Why are you using additional Outlook profiles? Why not just add the additional mailboxes as additional Accounts - run the new account wizard.

Simon.
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Author Comment

by:bmsande
ID: 39988599
I updated Outlook to SP2 but the problem still exists.

Network connectivity is not an issue.  Remember, the user logged into the system can access their Outlook profile.  But the ability to open another users Outlook profile while logged in as a different user is the issue.  I can access owa from all systems & accounts as well.

This is a requirement for an email management solution.  The solution requires an account to have access to all mailboxes.  The solution uses different Outlook profiles.

Any other ideas?
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Accepted Solution

by:
bmsande earned 0 total points
ID: 39989266
Issue is resolved after working with Microsoft support.  Specific Outlook Anywhere settings are required because Exchange 2013 no longer uses TCP for Outlook Anywhere - it's all rpc/https.
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Author Closing Comment

by:bmsande
ID: 39998552
no other answers resolved the issue
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Expert Comment

by:Maricel Lepana
ID: 40134995
Dear BMSande,

Could you please share the settings that Microsoft did. I am also facing similar issue.

Regards,
Sereno
0
 

Expert Comment

by:Maricel Lepana
ID: 40135125
Dears,

I had issue while configuring multiple Exchange 2013 profiles in Outlook . So I manually configured the Exchange 2013 account in Outlook by first finding out the MailboxGuid using Exchange Management Shell and entered this GUID while creating new Outlook profile in the Server Name section of Outlook.
http://www.zerohoursleep.com/2013/02/manual-outlook-configuration-with-exchange-2013/

Further to this I was able to create multiple outlook profiles in Outlook 2007.
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