Adobe Reader takes a long time to Print PDFs

I have a user who is trying to print PDF files. It takes them a very long time to print, I told the user to try printing the file as an image and still takes a long time. I uninstalled Adobe Reader and reinstalled it, also tried running a repair on it and nothing seems to work. Anything else I should try to do?
callis610Asked:
Who is Participating?
 
Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015Connect With a Mentor DeveloperCommented:
If it works as a different user, then the user profile could be corrupted in a way that is causing grief for Adobe Reader, although not for Foxit. Finding the problem with Adobe software could be extremely difficult (here's an interesting example of that). It's likely that the easier path is to create a new account for the user. Regards, Joe
0
 
Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015DeveloperCommented:
I suggest trying to figure out if Adobe Reader is the problem or if it is something else. To do that, try printing from another PDF reader/viewer. Here are three excellent ones, all free:

(1) Foxit Reader:
http://www.foxitsoftware.com/downloads/

(2) PDF-XChange Editor:
http://www.tracker-software.com/product/pdf-xchange-editor

(3) Nitro Reader:
http://www.nitroreader.com/

I'm not saying this is the permanent solution, but as a troubleshooting step to isolate the problem, try one or two (or all three) of these to see if printing performance is better. If it is, we'll know that Adobe Reader is likely the culprit; if it isn't any faster, we'll have to look elsewhere for the problem. Regards, Joe
0
 
JurajUQUCommented:
Where does the printing spool? On the PC or on the server - if any?

Also what drivers do you use - PCL or PS?

Is everything else printing fine? What about pictures from windows?
0
[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

 
callis610Author Commented:
I tried foxit pdf reader and it prints. I tried to run adobe reader as a different user and it worked. But when the user runs adobe it takes forever to print. Trying to print to a local printer.
0
 
JurajUQUConnect With a Mentor Commented:
Then backup user's main data, remove the local profile and re-create it again. Install the printer and that should fix it.
0
 
JurajUQUCommented:
I believe the accepted answer is similar, if not exacty the same as the one I suggested earlier. Would appreciate if you could split points between the two.

Thank you.
0
 
callis610Author Commented:
Sure, how do you split the points?
0
 
Joe Winograd, EE Fellow 2017, MVE 2016, MVE 2015DeveloperCommented:
Click the Request Attention link (under the question on the right side) and ask that the question be re-opened. An EE Admin will open it and you may reassign the points however you want. Here's a Help article explaining how to split points by accepting multiple comments:
http://support.experts-exchange.com/customer/portal/articles/608596-how-do-i-accept-multiple-comments-as-my-solution-?b_id=44

Regards, Joe
0
 
JurajUQUCommented:
Thank you.
0
All Courses

From novice to tech pro — start learning today.