Solved

Windows Updates will not run on Windows Server 2008 R2

Posted on 2014-04-08
3
2,532 Views
Last Modified: 2014-04-13
We are trying to run Windows Updates on a Windows Server 2008 R2 server. When we start the process the system immediately returns the error message of ... An error occurred when checking for updates on this computer. Code 802400E Windows Update encountered an unknown error. The most recent update that got installed was Hotfix for Windows (KB947821) on 3-24-14. Prior to that the most recent update was Security Update (KB2813170) on 6-19-13. The bottom line is that we're trying to get the Dot Net Framework 4 installed. That's when we found out that updates were not running.
0
Comment
Question by:zargf8ns
3 Comments
 
LVL 95

Accepted Solution

by:
Lee W, MVP earned 500 total points
ID: 39987575
It would be immensely helpful to see a screen shot of the error considering that the one you posted is not valid.  I Assume you mean 8024000E.

I would:
1. Check that the BITS (Background Intelligent Transfer Service) service is there and running.
2. review: support.microsoft.com/kb/2832609
3. If 1&2 don't work, then run SFC /SCANNOW on an admin level command prompt.
4. Finally, check your event logs.
0
 
LVL 7

Expert Comment

by:Sivaraj E
ID: 39987623
Can you try with Microsoft Fix It for windows updates, It will rectify the issue if anything got corrupted.

http://support.microsoft.com/fixit/
Windows Update FixRegards, Shiva
0
 

Author Closing Comment

by:zargf8ns
ID: 39997938
We performed step 1first and found that this service was running. We stopped and restarted the service, and that did not have any affect. We performed step 3 next and the routine found no errors. We performed step 2 next, which did not directly solve the problem, but led to a Microsoft support URL which downloaded a tool to fix the Windows Update process. It was a matter of persistent digging until the Microsoft fix was found. Could not have completed this process without your initial advisement of using KB2832609.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

In this article, we will see the basic design consideration while designing a Multi-tenant web application in a simple manner. Though, many frameworks are available in the market to develop a multi - tenant application, but do they provide data, cod…
Synchronize a new Active Directory domain with an existing Office 365 tenant
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question