Solved

Response time <= 5.00 then 1 else 0

Posted on 2014-04-08
1
128 Views
Last Modified: 2014-04-30
Hello,
I'm trying to get the number of days that a call was open, I keep getting 1 instead of the total which should be about "X" for the dates that I'm using.  The ClosedIn5 is what I'm working on.  I have included the fields that it uses.  Thanks!

Formula Fields

ClosedIn5
if {CallLog.CallStatus}='Closed' and {@Closed Date} in {?Begin Date} to {?End Date} and
{@ResponseTime} <= 5.00 then 1 else 0

ResponseTime
if {@Closed Date} in {?Begin Date} to {?End Date} then HFWDurNumDateHelpdesk ({CallLog.RecvdDate},{CallLog.ClosedDate})

ClosedDate
Hfwdatetodate({CallLog.ClosedDate})

BeginDate
cdate ({?Begin Date})

EndDate
cdate ({?End Date})
0
Comment
Question by:captgriggs1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 100

Accepted Solution

by:
mlmcc earned 100 total points
ID: 39987808
How are you using the formulas?

You should be able to simply sum the first one with a summary function

Try inserting into the detail section
Right click it
Click INSERT -->  SUMMARY
Set the summary to SUM
Put it in the report footer or if you ant in the group footer

mlmcc
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I hate sub reports and always consider them the last resort in any reporting solution.  The negative effect on performance and maintainability is just not worth the easy ride they give the report writer.  Nine times out of ten reporting requirements…
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question