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Response time <= 5.00 then 1 else 0

Posted on 2014-04-08
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Last Modified: 2014-04-30
Hello,
I'm trying to get the number of days that a call was open, I keep getting 1 instead of the total which should be about "X" for the dates that I'm using.  The ClosedIn5 is what I'm working on.  I have included the fields that it uses.  Thanks!

Formula Fields

ClosedIn5
if {CallLog.CallStatus}='Closed' and {@Closed Date} in {?Begin Date} to {?End Date} and
{@ResponseTime} <= 5.00 then 1 else 0

ResponseTime
if {@Closed Date} in {?Begin Date} to {?End Date} then HFWDurNumDateHelpdesk ({CallLog.RecvdDate},{CallLog.ClosedDate})

ClosedDate
Hfwdatetodate({CallLog.ClosedDate})

BeginDate
cdate ({?Begin Date})

EndDate
cdate ({?End Date})
0
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Question by:captgriggs1
1 Comment
 
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mlmcc earned 100 total points
Comment Utility
How are you using the formulas?

You should be able to simply sum the first one with a summary function

Try inserting into the detail section
Right click it
Click INSERT -->  SUMMARY
Set the summary to SUM
Put it in the report footer or if you ant in the group footer

mlmcc
0

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