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Sonicwall Firewall

Swap the old sonicwall model to NSA 4600 but the WAN link doesn't connect

X0: LAN (work fine and connect probably)
X2: WAN (light up but can't pass through diagnosis test to Gateway)

Any idea ? Router has been reboot but it doesn't help. Any advise further ?

Tks
Firewall-1.png
Firewall-2.png
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AXISHK
Asked:
AXISHK
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3 Solutions
 
Blue Street TechLast KnightCommented:
Hi AXISHK,

Use the Ping function from the drop down. Can you ping anything?

Check that you are using the correct IP info.

Let me know!
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PerarduaadastraCommented:
The X2 interface appears to have an IP address, subnet mask and DNS servers; did you enter this information manually or has it been obtained via DHCP from your ISP?

Have you tried rebooting the modem while it's connected to the Sonicwall?
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AXISHKAuthor Commented:
Double check and X2 network info on the box is correct. WAN router has been rebooted..

Test ping the default gateway (attachment 1) and it is time out..  

Is there be "Default LB group" binded on X2 that cause the problem ? Where can I remove it ?

Tks
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carlmdCommented:
The "Default LB group" is not a problem. Your WAN mask indicates you have been assigned 256 addresses by your ISP. Is that correct?

Is the WAN interface connected to a switch? If so, reboot that switch. Sometimes the MAC address is recorded on the switch until reboot.
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PerarduaadastraCommented:
Perhaps I'm missing something, but I would have thought that the subnet mask shown in the picture would have given 32 addresses, of which 30 would be useable.

Even so, it seems an unusually large number, so perhaps the ISP has misconfigured the connection.
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carlmdCommented:
Sorry, I misread the mask. You are correct in that it provides for 32 addresses. If this is not what you buy from your ISP, then the setting on the WAN interface is wrong and should be corrected.

Did you move (export) the settings from the old Sonicwall to the new (import) one? Or did you enter them manually.
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AXISHKAuthor Commented:
I change the box from Pro 4060 to NSA 4600. The configuration can't be imported directly.
But I'm sure the IP & subnet mask for WAN is exactly the same as the old one.

Tks
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carlmdCommented:
Ok, if the mask and ip are correct, and you have rebooted any switch and/or router that is direct connected to the WAN, then the next thing I would do is delete the WAN interface (settings) and then recreate it.

I assume you have done all the hardware type things like swapped the lan cable, made sure it is plugged into the correct interface port, tried a different switch port, etc...
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MiftaulCommented:
Are you sure the Previous device X2 interface was not configured as PPPoE. I once had this type of issue.
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Blue Street TechLast KnightCommented:
Did you start from a clean install meaning the 4600 was Factory Reset?

That is the best way to configure IMO.
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AXISHKAuthor Commented:
Put in a wrong WAN IP address. Tks for all comments.
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