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Office 365 Midsize Business Journalling problem

Posted on 2014-04-09
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Last Modified: 2016-12-07
I'm trying to add a journalling rule and I get this error message

error
The JournalEmailAddress can only be a mail user, a mail contact or an external address.

I didn't have a dedicated user for this, so I added another license and user.

I still get the same error.

No I don't want to use an external email address :-).....
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Question by:ola_erik
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Accepted Solution

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Vasil Michev (MVP) earned 2000 total points
ID: 39988982
You cannot use internal to the organization address, must be external.
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Author Comment

by:ola_erik
ID: 39989051
It says explicitly that it can be a mailbox user in the error message, and the instructions says that if u have a hybrid solution u cant have online as journalling for onsite mailboxes and vice versa.

Which implies that u can have online for online mailboxes and onsite for onsite.
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Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 2000 total points
ID: 39989128
MailUser is different than mailbox:

Mail user      
A mail-enabled Active Directory user that represents a user outside the Exchange organization. Each mail user has an external email address. All messages sent to the mail user are routed to this external email address.

A mail user is similar to a mail contact, except that a mail user has Active Directory logon credentials and can access resources.

More info here: http://technet.microsoft.com/en-us/library/bb201680(v=exchg.150).aspx

There are also tons of threads on the community forums detailing this, check there if you dont believe me :)
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Author Closing Comment

by:ola_erik
ID: 39989672
Whatever very good arguments someone thought of when designing this, they need a pragmatic realitycheck...

Thx for playing Vasil.
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Expert Comment

by:Nguyen Dinh Tinh
ID: 41917400
Another way to do that is: You create journal to send journal to your gmail email. And then, you forward all email from your gmail to your internal exchange email :)
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