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Unable to browse UNC share after reboot

Posted on 2014-04-09
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Last Modified: 2014-04-26
Hi,

On random occasions and often after a reboot we have problems reconnecting to a UNC path from various Windows 2008 servers. This happens on more than one server and to more than one UNC path.

For example on Server A we attempt to browse to \\sharename and are prompted to enter a username and password. When we enter the correct details we get the error "Unknown user or bad password" If we then log on to Server B with the same account and attempt to browse the same share we get no prompts and can access the share no problem.

I have attached a screenshot of the error we receive. Often a reboot of the server will either cause or resolve the problem which is the strange thing.
Loginfailure.JPG
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Question by:vmdude
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5 Comments
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39988428
Hi,

please go to Control Panel\User Accounts\Credential Manager and see if you have saved credentials.
if yes then delete it and try.
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LVL 17

Expert Comment

by:Premkumar Yogeswaran
ID: 39988766
Can you try with below way,

Click logon with another user account

User Name - username@domain.com
Password - **********

Orelse, take mstsc with IP Address instead of hostname and try to login...

Regards,
Prem
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LVL 6

Author Comment

by:vmdude
ID: 39993841
No cached credentials and it still fails with another username.

Just rebooted the server and the problem is resolved.

I suspect there might be some odd domain authentication issue going on with the server, however I am not able to troubleshoot further as I can now authenticate and cant recreate the issue
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LVL 6

Accepted Solution

by:
vmdude earned 0 total points
ID: 40014244
The problem ended up being an authentication issue with Active Directory and the user account we were connecting from.
Problem resolved by fixing AD replication issues.
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LVL 6

Author Closing Comment

by:vmdude
ID: 40024342
Fix was unrelated to answers given
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