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Dell Desktop Optiplex 3010 Blue Screen Error

Posted on 2014-04-09
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Last Modified: 2016-11-23
Error on Dell Machine
This is the blue screen that appears. It only seems to happen when the user stops using the machine or they go for lunch. Any ideas?

The Computer its happening on is a Dell 3010 and a Dell E6430 Laptop

Computer is running Windows 7 Enterprise 64Bit

All updates are completed including drivers
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Question by:gbadmin
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Sikhumbuzo Ntsada earned 500 total points
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Get BlueScreenViewer, you will be able to see the logs and pinpoint the offending device if any.
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by:tankergoblin
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is this company computer?? and do you connect this computer to the internet or network?? if yes try to disconnect the computer to network before you go to lunch and when you not use it and see does it happen again...

and let me know the result
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by:gbadmin
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Another thing I should of mentioned is it happens at random intervals but yes it is a company computer.
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by:tankergoblin
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when you say random intervals what does it mean??? if company do you use firewall?


anyway try to unplug the network cable on one of the problem pc and monitor for one day to see it happen o not.
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by:gbadmin
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There is no pattern to when it occurs is what I mean by random intervals, for example it could be fine for a few days and then go twice in one day. Yes we do use a firewall.
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by:nobus
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onwhich does it happen?  you said "The Computer its happening on is a Dell 3010 and a Dell E6430 Laptop"
is it on the 3010 - or the other ?
anyway -post the minidump for more info; find it in windows\minidumps
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by:tankergoblin
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Is it possible for you to unplug one of the machine from network for few days and see does it happen..

the reason i ask you to do this because im not sure is system error or someone back door your machine...


Are you the admin of your company?? you use DC,AD at your company? on your firewall did you monitor anything abnormal??
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by:gbadmin
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I could unplug it from the network for a few days but I would need to swap the machine out as they need to connect to the network to work.

I have set the machine to log the bsod files now as it was not before.

Yes I am an admin and yes we do use them.
Nothing abnormal on the firewall so far.

Its happening on both models of machine aswell.
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by:tankergoblin
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You mean all machine with that model having this problem?
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by:tankergoblin
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yes unplug and let it run without network for few days and see if this happen o not..

if it does not happen means that it is not os problem and you have to check your security network.. someone probably hack to your machine...

if it happen again after you unplug from your network then it means is os or system problem... if your pc still under maintenance contract then you can ask your vendor to check for you...
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by:Sikhumbuzo Ntsada
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Please post the contents of bluescreenviwer.
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by:gbadmin
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These are the errors its found
bluescreen.txt
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by:nobus
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why don't you post the minidump, as asked?
it may have more info
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by:gbadmin
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Sorry attached now
051713-16442-01.dmp
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by:gbadmin
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by:nobus
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121813 says :  dxgmms1.sys
this is a directx file, so the problem can be related to the video driver - update it !
or run sfc /scannow
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by:nobus
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the other one says :
IMAGE_NAME:  GenuineIntel

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_DCU_Parity_Error

could be a bad cpu, or motherboard
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by:gbadmin
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Ok on the Dell machine it doesn't show anything apart from the previous system shutdown was unexpected in the event viewer. There are no logs in the blue screen viewer.
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by:nobus
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>>  Ok on the Dell machine  << haah - both are Dell
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by:gbadmin
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Dell PC

Thanks.
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by:nobus
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aargh....what pc?   dell has thousands...and you listed 2
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by:gbadmin
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Info is in initial question ..

Dell Optiplex 3010 PC and a Dell E6430 Laptop
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by:nobus
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your initial question reads also : " The Computer its happening on is a Dell 3010 and a Dell E6430 Laptop"
so if you want info -  plse be specific
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by:gbadmin
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We still haven't resolve this, when the user leaves their computer(sometimes) for around 30 minutes the computer blue screens. all power options and sleep settings are off. We have machines doing this on different sites with different OS images which run on different domain controllers and different WSUS

Please let us know if anyone has anything to recommend,
Thanks
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by:nobus
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did you update the video driver, as asked?
if you have the latest -  try an older one
you can also try a system restore, if the problem is recent
does it happen with screen saver on or off?
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by:gbadmin
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this is happening on around 8 computers at the moment, around 4 different models. Video drivers are the latest one
Screen saver and all power save and network card sleep problems are off
Thanks
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by:nobus
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how are these pc 's made ready?  by using an image?  could be something wrong there
it cannot be hardware imo;  did you compare bios settings from a good with a bad one?
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by:gbadmin
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These are all imaged from a image on windows deployment services. We thought it could have been one bad image but these are from different images over the years each created from scratch . we create a new image every few months. we have checked the bios and they seem fine they are also on the latest bios updates
Thanks
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by:nobus
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and do all same models have it or only some?
what happens if you re-image?  does the error stay -or disappear?
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by:tankergoblin
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Have you test to put your infected pc offline?? Or if you put infected pc offline this happen?
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by:gbadmin
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I've requested that this question be deleted for the following reason:

solved internally
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