Declaro
asked on
rDNS doesn't match HELO
Hello
Our ISP has changed due to a buy out and our new ISP (SKY Broadband) will not change the rDNS record for our domain.
OUr rDNS used to be "mail.ourdomain.com" and mail went out fine, it's now "xxxxxx.skybroadband.com" and we are having some mail bounce and get refused.
What are my options, can I set my HELO to xxxxxx.skybroadband.com and if I do will I need to make any other DNS changes or will it have a negative effect.
My other option is to move ISP which i'll do as a last resort
Thanks for your time
Dave
Our ISP has changed due to a buy out and our new ISP (SKY Broadband) will not change the rDNS record for our domain.
OUr rDNS used to be "mail.ourdomain.com" and mail went out fine, it's now "xxxxxx.skybroadband.com" and we are having some mail bounce and get refused.
What are my options, can I set my HELO to xxxxxx.skybroadband.com and if I do will I need to make any other DNS changes or will it have a negative effect.
My other option is to move ISP which i'll do as a last resort
Thanks for your time
Dave
ASKER
Hi Alan,
Yes we have a static IP as we migrated from BeThere Broadband but Sky will not entertain the idea of changing rDNS
Dave
Yes we have a static IP as we migrated from BeThere Broadband but Sky will not entertain the idea of changing rDNS
Dave
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Hi Alan,
That's pretty definitive and is what I'm leaning towards, just have to convince MD now
Thanks
Dave
That's pretty definitive and is what I'm leaning towards, just have to convince MD now
Thanks
Dave
We didn't migrate to them from BeThere because they couldn't offer us multiple fixed IP's, so that's another good reason to move away from them (if you need any more).
Instead it helped encourage us to move office and ISP's at the same time to one that could (sadly BT for Infinity), but at least we got everything that we wanted including speed. I won't go into the debacle that occurred as a result of ordering two new lines with Infinity on them with BT, but suffice it to say it didn't go smoothly!
Good luck with the MD.
Instead it helped encourage us to move office and ISP's at the same time to one that could (sadly BT for Infinity), but at least we got everything that we wanted including speed. I won't go into the debacle that occurred as a result of ordering two new lines with Infinity on them with BT, but suffice it to say it didn't go smoothly!
Good luck with the MD.
Alan