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Symantec Backup Exec 2010 Backup Fail.

Posted on 2014-04-09
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Last Modified: 2014-04-14
Dear Experts,
Please check the attached log file which consist of failed job log. My question is I have two ip address of a server for which I want to backup. One IP Address is 10.10.11.212 and other is 10.10.4.212 because both are from different service provider. When the agent was installed on the server it was installed by connection the client through IP Address 10.10.11.212. Now what I want to do is to start the job with IP Address 10.10.4.212. I even changed the host file with the server ip address as 10.10.4.212 but when the job runs, it again starts with the IP Address 10.10.11.212. Please suggest how can I change the hostname in the backup exec setting.
Regards.
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Question by:ibu1
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Expert Comment

by:Gerald Connolly
ID: 39990777
Attached logfile?
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Author Comment

by:ibu1
ID: 39990853
Sorry, please find the attached file.
Job-Log-BEX-SYMANTEC-13218-xml.zip
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Gerald Connolly earned 500 total points
ID: 39990908
So it looks like a DNS issue, what does HACDBSQL.abul.com.kw resolve as from the client and the server?
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by:ibu1
ID: 39991210
From client it resolves as
C:\Documents and Settings\ibrahimb\Desktop>ping hacdbsql.abul.com.kw

Pinging HACDBSQL.abul.com.kw [10.10.11.212] with 32 bytes of data:

Reply from 10.10.11.212: bytes=32 time<1ms TTL=128
Reply from 10.10.11.212: bytes=32 time<1ms TTL=128
Reply from 10.10.11.212: bytes=32 time<1ms TTL=128
Reply from 10.10.11.212: bytes=32 time<1ms TTL=128

Ping statistics for 10.10.11.212:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms


From server it resolves as
C:\Documents and Settings\ibrahimb\Desktop>ping hacdbsql.abul.com.kw

X:\>ping hacdbsql.abul.com.kw

Pinging hacdbsql.abul.com.kw [10.10.4.212] with 32 bytes of data:
Reply from 10.10.4.212: bytes=32 time=306ms TTL=126
Reply from 10.10.4.212: bytes=32 time=523ms TTL=126
Reply from 10.10.4.212: bytes=32 time=134ms TTL=126
Reply from 10.10.4.212: bytes=32 time=173ms TTL=126

Ping statistics for 10.10.4.212:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 134ms, Maximum = 523ms, Average = 284ms

Thanks.
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Author Comment

by:ibu1
ID: 39991213
The network card on the client from where I want to take the backup is having two ip address from the same network card as primary and secondary. Primary ip is 10.10.11.212 and secondary is 10.10.4.212
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