Copier offline / won't print
Posted on 2014-04-09
We have a Canon copier that is also used as a network printer, scan to email, scan to files, etc. It is showing as offline for the printer and we can't get it working. Canon says it isn't a hardware issue. Networking has tested their side and said it isn't a network/switch/port/etc issue. We can ping the IP address and can telnet to it. But if you do nbtstat -A to the ip it doesn't find it. The copying, scanning to email and scanning to files still works. It even scans files to the server that is also the print server. We've checked for dup IP and restarted the services as well as the server. No one can figure out what the problem is. During a network test they said they could see our document server send a GET command in snmp but the copier would not respond.
Any ideas if this might be hardware or ???