Solved

Audio stops playing during long audio/video files when connected via Remote Desktop Services (terminal services)

Posted on 2014-04-09
2
1,525 Views
Last Modified: 2016-11-23
Hello experts,
I've run into an issue with my remote desktop services server. When I play audio/video files (specifically webex recordings) through an RDP session the audio will stop playing at a seemingly random time. The video will keep going even though the audio has stopped. If I move the webex scroll bar to a new location the audio will start again, but it will eventually stop after a few minutes. It usually happens within the first 5 minutes of the webex video starting.

This only happens over RDP connections, when connected directly to the terminal the entire webex video will play without issue. The same behavior occurs when connected through a windows 7/8 rdp connection and when using a Wyse thin client.

The remote desktop services are running on Server 2008r2 with IE8 as the browser. All of the end users are connected via 1GB wired connection and the server is a physical server, Dell PowerEdge T410.
0
Comment
Question by:slynke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 500 total points
ID: 39991298
Did you find this?
Manually configuring audio and video playback (for Server 2008 RDP)
http://technet.microsoft.com/en-us/library/dd759165.aspx
0
 

Author Comment

by:slynke
ID: 40042435
Thanks for the link DavisMcCarn. I had already followed the guidelines for audio/video playback on an RDP host and unfortunately the only solution I found for my issue was to setup dedicated laptops for viewing the training sessions and bypass the RDP server completely.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Know what services you can and cannot, should and should not combine on your server.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Suggested Courses

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question