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Audio stops playing during long audio/video files when connected via Remote Desktop Services (terminal services)

Posted on 2014-04-09
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Last Modified: 2016-11-23
Hello experts,
I've run into an issue with my remote desktop services server. When I play audio/video files (specifically webex recordings) through an RDP session the audio will stop playing at a seemingly random time. The video will keep going even though the audio has stopped. If I move the webex scroll bar to a new location the audio will start again, but it will eventually stop after a few minutes. It usually happens within the first 5 minutes of the webex video starting.

This only happens over RDP connections, when connected directly to the terminal the entire webex video will play without issue. The same behavior occurs when connected through a windows 7/8 rdp connection and when using a Wyse thin client.

The remote desktop services are running on Server 2008r2 with IE8 as the browser. All of the end users are connected via 1GB wired connection and the server is a physical server, Dell PowerEdge T410.
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Question by:slynke
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Davis McCarn earned 1000 total points
ID: 39991298
Did you find this?
Manually configuring audio and video playback (for Server 2008 RDP)
http://technet.microsoft.com/en-us/library/dd759165.aspx
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by:slynke
ID: 40042435
Thanks for the link DavisMcCarn. I had already followed the guidelines for audio/video playback on an RDP host and unfortunately the only solution I found for my issue was to setup dedicated laptops for viewing the training sessions and bypass the RDP server completely.
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