Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Audio stops playing during long audio/video files when connected via Remote Desktop Services (terminal services)

Posted on 2014-04-09
2
Medium Priority
?
1,569 Views
Last Modified: 2016-11-23
Hello experts,
I've run into an issue with my remote desktop services server. When I play audio/video files (specifically webex recordings) through an RDP session the audio will stop playing at a seemingly random time. The video will keep going even though the audio has stopped. If I move the webex scroll bar to a new location the audio will start again, but it will eventually stop after a few minutes. It usually happens within the first 5 minutes of the webex video starting.

This only happens over RDP connections, when connected directly to the terminal the entire webex video will play without issue. The same behavior occurs when connected through a windows 7/8 rdp connection and when using a Wyse thin client.

The remote desktop services are running on Server 2008r2 with IE8 as the browser. All of the end users are connected via 1GB wired connection and the server is a physical server, Dell PowerEdge T410.
0
Comment
Question by:slynke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 43

Accepted Solution

by:
Davis McCarn earned 1000 total points
ID: 39991298
Did you find this?
Manually configuring audio and video playback (for Server 2008 RDP)
http://technet.microsoft.com/en-us/library/dd759165.aspx
0
 

Author Comment

by:slynke
ID: 40042435
Thanks for the link DavisMcCarn. I had already followed the guidelines for audio/video playback on an RDP host and unfortunately the only solution I found for my issue was to setup dedicated laptops for viewing the training sessions and bypass the RDP server completely.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question