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Solved

HP Printer

Posted on 2014-04-09
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Last Modified: 2014-04-18
I am installing an HP CM2320fxi on a Windows 8.1 PC using the HP 'full solution' package.

This installs fine up to a point - even finding the printer on the network - but fails after this saying:

"Network Installation Failed.  The installer is unable to complete the network installation at this time.  Please verify the following and try again:  Your device is connected to the network, the settings you entered are valid, Firewall software is not interfering."

I can access the printer through my browser and can install it by IP address but I need to go through this route to get the scanner working......

I have tried -

Disabling my AV
Turning off the firewall
Removing all printer and deleting ports
Running HP's printer removal tool
Manually removing all entries relating to the printer in the registry

I guess next step is to completely reinstall the OS, but that feels like giving up!!

Anybody got any ideas?

Thanks
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Question by:adding7
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7 Comments
 
LVL 14

Expert Comment

by:JAN PAKULA
ID: 39989249
it might require .net framework 3.5 to install correctly (not enabled by default)


follow that


http://msdn.microsoft.com/en-us/library/hh506443(v=vs.110).aspx
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LVL 36

Assisted Solution

by:Kimputer
Kimputer earned 668 total points
ID: 39990152
If possible (to avoid all the HP bloatware), i usually try to add the network port, and add drivers manually.
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LVL 38

Assisted Solution

by:hdhondt
hdhondt earned 668 total points
ID: 39990369
@Kimputer
Amen to that! It's one reason why I do not like recommending HP printers these days. Their bloatware causes way to many problems.
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LVL 18

Assisted Solution

by:web_tracker
web_tracker earned 664 total points
ID: 39990607
The problem with manually installing is by adding the drivers manually it will not give you function for the scanner. Yes HP is bad for the junk that they install along with their drivers, including installing tool bars in internet explorer, the crazy toner replacement popups or to buy new toner click here, feedback..... etc. Normally you can choose which options you want to install. Since the user wants the scanning function of the software to work he will need to choose the full software packages then select which options he wants to install.

Are you trying to install from the cd or from a driver downloaded from the website? If you tried to download from the website try re-downloading the proper driver for this version of windows for this printer. Even if the driver on the cd does not work try downloading the one from the website to see if that makes any difference.

Or you can try the article I wrote to resolve printer install issues: http://www.experts-exchange.com/Hardware/Peripherals/A_10891-Ten-Steps-How-to-Resolve-Printer-Driver-Installation-Problems.html
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LVL 36

Expert Comment

by:Kimputer
ID: 39990820
Haha, I was hoping no one would bring up the scanner issue (also hoping he'd go for scan to server or email if it was available). And yes, again to avoid hp bloatware.
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Accepted Solution

by:
adding7 earned 0 total points
ID: 39997183
Finally - after days of trials - I solved (?) the problem.

Not sure why this works, but logging in to the same machine as a different user; the software installs fine.  I'm guessing there's something in the local user registry..

Anyway, after this the software is in place on the original users profile - fixed in minutes!

I'm going to close the question on that - but tempted to give the points for the "avoid HP software" comments.

Thanks All.
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Author Closing Comment

by:adding7
ID: 40008425
Solved eventually myself, but all comments sensible and helpful in finding the solution.
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