Posted on 2014-04-09
I am installing an HP CM2320fxi on a Windows 8.1 PC using the HP 'full solution' package.
This installs fine up to a point - even finding the printer on the network - but fails after this saying:
"Network Installation Failed. The installer is unable to complete the network installation at this time. Please verify the following and try again: Your device is connected to the network, the settings you entered are valid, Firewall software is not interfering."
I can access the printer through my browser and can install it by IP address but I need to go through this route to get the scanner working......
I have tried -
Disabling my AV
Turning off the firewall
Removing all printer and deleting ports
Running HP's printer removal tool
Manually removing all entries relating to the printer in the registry
I guess next step is to completely reinstall the OS, but that feels like giving up!!
Anybody got any ideas?