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Exchange 2013 OAB issue

Posted on 2014-04-09
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Last Modified: 2014-05-19
We have a new user in our company that initially had been set-up with a spelling error in the Display Name field on their Exchange Mailbox.  This has since been corrected, but other users in the company are still seeing this issue in their address book if they are using cached mode in their Outlook.  Those that do not use cache mode see the correct spelling.  

As a test on my machine, deleted my Outlook Profile and the local OAB files.  After reestablishing the profile the name showed up correctly in my address list, however after I manually downloaded a new OAB the name was showing up incorrectly again.  

Is there something that needs to be done server-side?
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Question by:Blink_1976
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Patrick Bogers earned 500 total points
ID: 39989549
Hi

Your GAL is not yet updated. This is why you see it on computers where Outlook is not in cached mode.
I expect in the next 24/48 hours your users will see the correct spelling or you could try rebooting the Microsoft Information Store services.
(you can force the GAL to be recreated in ESM but i rarely see it doing so on the fly)
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