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When attempting to deploy Lync 2010 Monitoring Server Reports install, install fails with "Client found response content type of '', but expected 'text/xml'."

Posted on 2014-04-09
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Last Modified: 2015-03-11
I have a client where we deployed Lync 2010 for a couple years ago for. They've been having some quality issues, so I decided to install Lync Monitoring Server. I could not get SQL Reporting Services to install on the Lync Server, a dedicated box, so I opted to use a database/file server in the same rack (referred to as the SQL Server). This same server used to house a RemoteApp server as well, but those services have been disabled.

     The topology was successfully changed to include the SQL server. I get up to the point where I go to deploy the Monitoring Server Reports and run receive the following output.

> Deploying Monitoring Server Reports... This might take a few minutes.

The Monitoring Server is using SQL instance "<SQL Server FQDN>".
The data source is using SQL instance "(local)".
The following URL will be used for deployment: https://<server>.<domain>.loc:433/ReportServer
SQL Server logon credentials for "<domain>\<username>" already exist. Use the existing logon credentials.
"[QoEMetrics]" role "[ReportsReadOnlyRole]" has already assigned to "<domain>\<username>".
"[LcsCDR]" role "[ReportsReadOnlyRole]" has already assigned to "<domain>\<username>".
Start to deploy reports...
Client found response content type of '', but expected 'text/xml'.
The request failed with an empty response.
An error occurred when deploying Monitoring Server Reports. For details, see the log.


     I cannot find a log file, nor does the install offer to open the log for me.

     There is not a local WSS_WPG user's group, but there is one on the domain. This server is not a DC. Following directions from a Technet post, I ran the services under a domain user account.

     When I try to browse to https://<server>.<domain>.loc:443/ReportServer, I do get a HTML 500 error. I've run into this with both standard and non-standard ports.

     I have tried so many other things that I can't remember them all right off hand. The SQL server is SQL 2008. Windows in Server 2008 R2 Standard 64-bit.

     My knowledge of IIS is mainly from dabbling with a web server as a hobby, and that was Server 2000. I know the bare basics of SQL.

    Any insight would be greatly appreciated!
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Question by:NMTSupport
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Mohammed Hamada earned 500 total points
ID: 39992364
I think you might have missed some steps, Have you deployed all prerequisites on the SQL server?
Please use this guide to go with the installation step by step.

http://www.lynclog.com/2011/06/deploy-monitoring-and-archiving-lync.html
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Author Comment

by:NMTSupport
ID: 39999233
I had initially planned on using the default instance of SQL. I'll run through those steps, creating a named instance, and let you know how it goes. The directions you provided are much clearer than the ones I was trying to follow!
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Expert Comment

by:Mohammed Hamada
ID: 39999660
Disable the firewalls internally. don't let anything enabled or it might cause you problems while you deploy Lync.

Internal firewall configuration is really pain in the a$$ and it just takes long time as there are many ports to open.

also could you please post a screenshot of your topology?
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Author Comment

by:NMTSupport
ID: 40015203
Sorry for the delayed response. I've had a packed schedule.

I was unable to deploy a new instance of SQL server. The license they have is for SQL 2008 and the Server is 2008 R2 and the installer won't let me continue. Looking over the previously posted instructions, it appears I did the Lync portion correctly and the problem seems to be with the reporting services.  I'm considering grabbing a trial version Hyper-V image of SQL from Microsoft to see if I can at least make it work in a clean environment.

I'll look into the firewalls. Do you want a screenshot of the network topology or the Lync topology?
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Expert Comment

by:Mohammed Hamada
ID: 40016236
Network topology and Lync Topology is more important...
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Author Comment

by:NMTSupport
ID: 40659760
We ended up moving Lync to the cloud, so the need to install Lync monitoring was no longer required.
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Author Closing Comment

by:NMTSupport
ID: 40659762
I appreciate the help!
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