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SSL/TLS email setting not working but Non-SSL setting works

Posted on 2014-04-09
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Last Modified: 2014-05-02
Hi,

I'm on a VPS with godaddy. I'm in the cPanel of the domain (myultratrust.com). I have set up the emails and the incoming mail and the outgoing mail server settings work fine for the Non-SSL settings but not the SSL/TLS settings.

this works:
Non-SSL Settings
(NOT Recommended)
Username: 	myusername@myultratrust.com
Password: 	Use the email account’s password.
Incoming Server: 	mail.myultratrust.com

    IMAP Port: 143
    POP3 Port: 110

Outgoing Server: 	mail.myultratrust.com

    SMTP Port: 25

Authentication is required for IMAP, POP3, and SMTP.

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this doesn't:
Secure SSL/TLS Settings
(Recommended)
Username: 	myusername@myultratrust.com
Password: 	Use the email account’s password.
Incoming Server: 	ip-184-168-116-73.ip.secureserver.net

    IMAP Port: 993
    POP3 Port: 995

Outgoing Server: 	ip-184-168-116-73.ip.secureserver.net

    SMTP Port: 465

Authentication is required for IMAP, POP3, and SMTP.

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Do I need to install a SSL certificate like it states here:
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WHMDocs/InstallCert

If so, can I use openSSL? I've created openSSL certs before. But then how do I configure it for the incoming and outgoing mail servers using those assigned ports? Or is there some additional setting I need to look at in WHM?

Not sure how to go about securing the incoming and outgoing mail servers for the domain.

Thank you!
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Question by:Victor Kimura
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Assisted Solution

by:Sandy
Sandy earned 500 total points
ID: 39990857
SSL Cert with mail server is by-default enabled with every domain under WHM. Please check with service provider by default you have no need to configure.

TY/SA
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Author Comment

by:Victor Kimura
ID: 40001013
Hi Sandy,

So if I reissue an SSL Cert (then it's not configured automatically, is it?) I think there are additional steps to take to issue that new certificate with all the registered domains. What are those steps?
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Accepted Solution

by:
Sandy earned 500 total points
ID: 40001018
No you just need to re-issue if you want and then need to install it..

TY/SA
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Author Comment

by:Victor Kimura
ID: 40002970
Ok, just to clarify when you say "re-issue" that means to "create" the new certificates? So "install" would be automatic meaning that there are no additional steps?
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LVL 13

Assisted Solution

by:Sandy
Sandy earned 500 total points
ID: 40003260
yes
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