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Exchange 2013 search fails

Hi experts,

So I often get users asking about their emails they can't find and I know that the index has failed yet again.

I found this article that seems to be explaining the issue and resolution but I'm having troubles executing it

http://support.microsoft.com/kb/2807668/en-US

I don't understand this point
Create a new Active Directory group that is named "ContentSubmitters" and then grant Admistrators and NetworkService full access to the group. This is a dummy group and should be used as a placeholder only. You might want to add a description so that the group is not removed.

Ok so I created that group and it became member of the admin group in AD but I've got no such user as NetworkService there! That's only a local account that is not even in the local Users and groups section on the server.

Anyone having an explanation or step by step guide I'd really appreciate it.

Thank you
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JurajUQU
Asked:
JurajUQU
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2 Solutions
 
SreRajCommented:
Hi,

This article is specifying that Administrators and NetworkService should be granted Full Access over the 'ContentSubmitters' group.

This can be done from Active Directory Users & Computers console. I tried creating this group in a test lab and NetworkService was added to Security Tab in the properties of the group by default.

If it is not there, you could try adding by pressing Add button. Please see the following screenshot and see if it helps.

Granting NetworkService FullControl Permission
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JurajUQUAuthor Commented:
Interesting - I can't see the same as you can. Tried both, W2008 and W2012R2
contentsubmitters.PNG
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SreRajCommented:
In Active Directory Users & Computers, please enable Advanced Features from View Menu.
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JurajUQUAuthor Commented:
Thank you!
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