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Outlook Web Access Error

Posted on 2014-04-10
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Last Modified: 2016-04-29
Hi,

We have recently migrated from Exchange 2010 to Exchange 2013 (Not sure if this has any effect on the below)

Now, every so often when users log into Outlook Web Access, they will see there mail then a few minutes after it will "loose connection to the server" and just error out of practically everything.

If the user then closes the browser down and attempts to log in again, they receive the below error...


:-(
something went wrong
A problem occurred while you were trying to use your mailbox.
X-OWA-Error: Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException
X-OWA-Version: 15.0.775.32
X-FEServer: MSEX02
X-BEServer: MSEX02
Date: 4/10/2014 8:15:49 AM


Anyone know how we can resolve this from keep happening ?

Many Thanks.
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Question by:gbadmin
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LVL 15

Expert Comment

by:Perarduaadastra
ID: 39991164
If your users restart their computers rather than just the browser, can they get access again?

Have you checked the event log to see what errors are being generated when this happens?
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Author Comment

by:gbadmin
ID: 40050511
A reboot of their computers does not help.

Event log does not seem to show much.

Thanks.
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LVL 15

Expert Comment

by:Perarduaadastra
ID: 40050676
Has this happened only since the migration?

This part of the error message:

X-OWA-Error: Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException

...suggests that the Exchange server is receiving too many requests from the OWA client, or wrongly processing normal requests.

Have any users been added to the Exchange server since the move? If so, do they suffer the same error? What about the Exchange logs? Is this error recorded in them?
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Accepted Solution

by:
gbadmin earned 0 total points
ID: 40187414
We resolved this by increased the maximum amount of logons
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Author Closing Comment

by:gbadmin
ID: 40196450
Great
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Expert Comment

by:iddisarl
ID: 41571290
Hi,
the maximum amount of logons of AD logon or Exchange mapi access?
Thank you for your help
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