Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Default Global Address List and Global Address List

Posted on 2014-04-10
4
461 Views
Last Modified: 2014-04-24
Need some help with GAL and OAB please

Using Exchange 2010 - Version 14.2 (Build 247.5)
Outlook 2010 Clients - Cache Mode setup

Client machines showing the within the "Select Names: Default Global Address List"  two drop downs that are listed as.

"Default Global Address List - person@domain.com"   (selected by outlook as default)
"Global Address List - person@domain.com"

I am having issues whereby when changing display names and adding users/mailboxes within AD the "Default Global Address List - person@domain.com" is not showing changes, having even waited a few days.

I have forced update on the OAB and restarted FDS service and then forced download of address book within outlook client.  Still doesn't help.

The "Global Address List - person@domain.com" when selected from the list is however reflecting the changes fine.

I suspect OAB is corrupt.  Having reviewed the OAB Tab area within Organisation Configuration under Mailbox I see two entries within this CAS server pointing and the MBX server.  One set to True and one set to False.


Questions

1) Why are there 2 Global Address Lists showing on the outlook 2010 client machines.  IS this standard in cached mode
2) Why are changes not being updated when forcing updates to the "Default Global Address List - person@domain.com"


Many thanks in advance
BJM
0
Comment
Question by:BJMagill
  • 2
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Andy M
ID: 39991371
If you log onto webmail does the changes made to the display names show up in there? (I.e. it only doesn't update on the Outlook clients?)

If so this is a permissions issue on the OAB directory.

The following link: http://blogs.technet.com/b/rmilne/archive/2012/08/10/solving-additional-issues-with-exchange-oab-download.aspx

Has details on sorting out this known permission issue - under "Invalid web.config file" heading.
0
 

Author Comment

by:BJMagill
ID: 39991519
The display names show correctly on owa.
There is no web.config file in the folder noted in the documents.

I located web.config in ..\ClientAccess\PowerShell folder and added the Read-Execute permission then forced a download but still not updated.
0
 
LVL 13

Accepted Solution

by:
Andy M earned 500 total points
ID: 39993888
It should only be the web.config in OAB folder that needs changing, if that's not there then it sounds like it's another issue causing this.

You could try deleting the current OAB's and create a new one in Exchange, this should help if the existing OAB is corrupt.
0
 

Author Comment

by:BJMagill
ID: 39994007
What are the steps to delete and re-create the OAB
Stop - Start services etc.. ?
Thank You
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question