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Calendar Entry Won't Go Away

Posted on 2014-04-10
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Last Modified: 2014-04-20
I have an end user that has a calendar entry for a recurring appointment, one particular instance of this event keeps popping up on each Apple device that the caller uses, Iphone, Mac Book Air, and his Mac desktop. No matter what we have tried, we cannot get this to stop.

Tried this:

navigate to the Outlook directory

/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS

type

./Microsoft\ Outlook /cleanreminders &

Had no effect, popups still appearing.

His database was rebuilt, this also had no effect.

Any help would be appreciated.
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Question by:chasper68
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5 Comments
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 39991825
playing with outlook will not give you the results you require..  My suggestion is to go into outlook web app and clean the calendar there and then the next active sync should fix things up.
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Author Comment

by:chasper68
ID: 39992574
That did not work, when I tried to delete the item, I got the following message:

"The item can't be opened because it's become corrupted."

I get this message when I try to click send to send the meeting cancellation notification, see enclosed attachment.

Sorry if the quality of the attachment isn't very good.
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Accepted Solution

by:
chasper68 earned 0 total points
ID: 39999618
One of our exchange admins did this today:

1. Run MFCMAPI on the desktop
2. Go to Session->Logon and Display Store Table
3. Select your profile
4. Select Mailbox
5. Expand "Root Container"
6. Right click “Reminders" and select "Open Contents Table"
7. New window launches with Title Reminders
8. Select all the reminder items listed there, Right click and select "Delete Message"
9. Close MFCMAPI
Reopen Outlook.

So far the user has not seen the popup yet.
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Author Comment

by:chasper68
ID: 40002282
This has been resolved.
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Author Closing Comment

by:chasper68
ID: 40011182
This is getting an A because it worked!
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