Solved

Outlook 2010 Directing Messages to Junk Filter even though No Automatic filtering is enabled

Posted on 2014-04-10
6
373 Views
Last Modified: 2014-04-10
We are seeing this increasingly among users since we migrated from Exchange 2010 to Office365.  We are on Outlook 2010 and No Automatic filtering is enabled on the desktops.  The Blocked queue is empty.  Our Office365 system-wide setting is set to default which his lowest.  Still, mail is going to the Junk folder.  How do you REALLY turn this off?  It's like it has a life of its own. And BTW, it seems that all of the sob stories from Nigeria are delivered to the Inbox.
0
Comment
Question by:Herb-Avore
  • 2
  • 2
  • 2
6 Comments
 
LVL 9

Expert Comment

by:Sean
ID: 39991891
Log into Office 365
Go into your mailbox options, in the "block or allow" section. You can turn off the junk filter.
0
 

Author Comment

by:Herb-Avore
ID: 39992157
So I need to understand this better.  Are there actually multiple layers to the Office365 email filtering experience?  Office365 filters at the Exchange level (only the admin can tweak); at the individual Office365 level (user can tweak); and the desktop Outlook 2010/13 level (user can tweak).  Is that right?  

Thanks.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39992235
Yes that sounds correct. Through OWA the user can change settings, through outlook user can change outlook settings and then there is an Admin page that affect all email accounts that has settings.

For sure this setting is under the user's OWA options.
0
The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

 
LVL 39

Expert Comment

by:Vasil Michev (MVP)
ID: 39992243
Depends on what you choose for the default spam action (which is to move spam to the Junk folder). What exactly are you trying to achieve here? If you have false positives/negatives, you can report them here:

http://technet.microsoft.com/en-us/library/jj200769(v=exchg.150).aspx
0
 

Author Comment

by:Herb-Avore
ID: 39992374
So it looks like Office365 out of the box diverts mail to the Junk box.  Do you know where the group policy setting is for Exchange Office365 Admin level to disable everyone from doing that? Seems like more people here at work are complaining that the filtering process is too aggressive.
0
 
LVL 39

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 39992388
It's in the protection section of the EAC, check here for details:

http://technet.microsoft.com/en-US/library/jj200684(v=exchg.150).aspx

You can change it to add X-Header instead, or add to the subject, but IMO the default settings are the best.
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Create and license users in Office 365 in bulk based on a CSV file. A step-by-step guide with PowerShell script examples.
Cloud-based technologies and services will continue to grow in popularity in 2017 thanks to the simple, scalable and cost-effective solutions they deliver. Here are three areas where cloud adoption is poised to really take off.
how to add IIS SMTP to handle application/Scanner relays into office 365.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now