Solved

Outlook 2010 Directing Messages to Junk Filter even though No Automatic filtering is enabled

Posted on 2014-04-10
6
378 Views
Last Modified: 2014-04-10
We are seeing this increasingly among users since we migrated from Exchange 2010 to Office365.  We are on Outlook 2010 and No Automatic filtering is enabled on the desktops.  The Blocked queue is empty.  Our Office365 system-wide setting is set to default which his lowest.  Still, mail is going to the Junk folder.  How do you REALLY turn this off?  It's like it has a life of its own. And BTW, it seems that all of the sob stories from Nigeria are delivered to the Inbox.
0
Comment
Question by:Herb-Avore
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
6 Comments
 
LVL 9

Expert Comment

by:Sean
ID: 39991891
Log into Office 365
Go into your mailbox options, in the "block or allow" section. You can turn off the junk filter.
0
 

Author Comment

by:Herb-Avore
ID: 39992157
So I need to understand this better.  Are there actually multiple layers to the Office365 email filtering experience?  Office365 filters at the Exchange level (only the admin can tweak); at the individual Office365 level (user can tweak); and the desktop Outlook 2010/13 level (user can tweak).  Is that right?  

Thanks.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39992235
Yes that sounds correct. Through OWA the user can change settings, through outlook user can change outlook settings and then there is an Admin page that affect all email accounts that has settings.

For sure this setting is under the user's OWA options.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 41

Expert Comment

by:Vasil Michev (MVP)
ID: 39992243
Depends on what you choose for the default spam action (which is to move spam to the Junk folder). What exactly are you trying to achieve here? If you have false positives/negatives, you can report them here:

http://technet.microsoft.com/en-us/library/jj200769(v=exchg.150).aspx
0
 

Author Comment

by:Herb-Avore
ID: 39992374
So it looks like Office365 out of the box diverts mail to the Junk box.  Do you know where the group policy setting is for Exchange Office365 Admin level to disable everyone from doing that? Seems like more people here at work are complaining that the filtering process is too aggressive.
0
 
LVL 41

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 39992388
It's in the protection section of the EAC, check here for details:

http://technet.microsoft.com/en-US/library/jj200684(v=exchg.150).aspx

You can change it to add X-Header instead, or add to the subject, but IMO the default settings are the best.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question