Exchange 2013 - Scan to Email delay

Hi, we have a Exchange 2013 Server, and users are complaining that a simple scan to email (using Xerox Copier's 25 of them! ) all users complain that when they do a scan to email from the copier, it goes through successfully, but sometimes takes 1 min or I have been told 5 mins before it appears in there outlook.  Same issue is now with voicemail messages to email
nutekconsultantAsked:
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jrhelgesonConnect With a Mentor Commented:
Enable message tracking to see when, where, why and how those messages are getting delayed.

Exchange 2013:
http://technet.microsoft.com/en-us/library/aa997984(v=exchg.150).aspx
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kevinhsiehConnect With a Mentor Commented:
My guess is that you are being affected by Exchange tarpitting,  which is enabled by default. You should turn it off for connections used internally.
http://www.petenetlive.com/KB/Article/0000549.htm
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kevinhsiehCommented:
So what was the cause?
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