Solved

iPhones and Android phones connect to Microsoft Exchange 2010 active-sync on 4G but not on the internal Wi-Fi.

Posted on 2014-04-10
5
512 Views
Last Modified: 2014-04-10
As mentioned in the title, our iPhones and Android phones connect to Microsoft Exchange 2010 active-sync on 4G but not on the internal Wi-Fi.
0
Comment
Question by:tbudo
  • 2
  • 2
5 Comments
 
LVL 25

Expert Comment

by:Tony Giangreco
Comment Utility
Turn the Wifi On on the phones

Settings> Wifi

If you have security active on your wifi, add the Wifi connection on each phone along with the pass phrase.

If you still don't get it, your mail server is probably blocked due to security reasons or you need a certificate added to your mail server for the sync to work.
0
 
LVL 7

Accepted Solution

by:
CorinTack earned 500 total points
Comment Utility
It is possible to use internal wifi, but you will need to create a DNS record on your internal DNS server that points to the server's external address. The problem here is that the phone is looking for something like mail.company.com to get the e-mail, etc., but your internal DNS server doesn't have an IP associated with that. As such, the phones will be unable to connect to the server because they can't find it.
0
 

Author Comment

by:tbudo
Comment Utility
some additional information:

We just migrated to Exchange 2010 and are in a coexistent state with 2003.
i have moved the mailboxes to Exch2010.

There is a DNS record for the old server, Exch2003.

does this record need to be deleted and a record created for the new Exch2010 server?
0
 
LVL 7

Expert Comment

by:CorinTack
Comment Utility
You shouldn't need to delete the old record, assuming it points to a different name. However, the DNS record you need should point to the external name/IP of the new server. Usually, this will be something like 'mail.company.com' and is the server name you put into the phones.

This DNS record needs to exist, and needs to point to the server's IP, in order for the phones to receive e-mail while connected to the internal wireless network.
0
 

Author Comment

by:tbudo
Comment Utility
CorinTack,

can this be a Host (A) record or does it need to be an MX record?
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now