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Outlook.com - unable to see email when opening error "The message you are looking for was previously moved or deleted.

Posted on 2014-04-10
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Last Modified: 2014-04-11
Hi all,

I have a user who is using IE10 (removed IE11). each time he open afresh Outlook.com a message appears - The message you are looking for was previously moved or deleted.

He clicks on close but no emails appear in the inbox.

click to another folder and back and the emails appear.

I have enabled/disabled - pop up blocker, smartscreen, compatibility view. I have deleted history.

any other ideas??

thanks
gareth
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Question by:gareth629
2 Comments
 
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Accepted Solution

by:
Davis McCarn earned 2000 total points
ID: 39994038
Delete his temporary internet files, use the java icon in the control panel to delete his java applets, and, is there any chance he made a link or favorite to a specific email?
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Author Closing Comment

by:gareth629
ID: 39994473
Davis, you are a genius, the shortcut was pointing to a specific email.

thanks
gareth
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