Outlook 2010 on Exchange 2010 Searches with no result

Hi Experts,

An user encounters a strange issue on his Outlook. He can't find anything in the search tool, even after index and OST rebuilds. There is no result at all, whatever you search for. It works great in OWA or without the Exchange cache mode.
The starnge thing is that there is a few files indexed (about 300). I selected only the Outlook (user account with the small Outlook icone in the index settings, AppData\Local\Microsoft\Outlook and AppData\Roaming\Microsoft\Outlook folders), favorites and web history. Does the index count 1 file indexed for the OST or does it count each mail?

Any ideas ?

Thanks in advance for your help, best regards,
jet-infoAsked:
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jet-infoAuthor Commented:
Hi, Sorry for the delay,

As mentionned in my post. I already tried to rebuild index as well as OST file. These solutions doesn't work in this case.

Any idea?
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imkotteesSenior Messaging EngineerCommented:
Hi,

Try to rebuild the indexing.
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djsharmaTechnical ConsultantCommented:
Indexing is not working properly.
Reset indexing by rebuilding your Instant Search catalog.
Refer the below link for reset indexing.
http://office.microsoft.com/en-in/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx .....
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jet-infoAuthor Commented:
OK, I'll try that when I have a moment.
 I set his account without cached Exchange for the moment and it works as fast as before...
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jet-infoAuthor Commented:
Nobody could help me this time.
This happens even to the best!

The user is using Outlook without cache mode with no complain....
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