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Outlook 2010 on Exchange 2010 Searches with no result

Posted on 2014-04-11
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Last Modified: 2014-08-09
Hi Experts,

An user encounters a strange issue on his Outlook. He can't find anything in the search tool, even after index and OST rebuilds. There is no result at all, whatever you search for. It works great in OWA or without the Exchange cache mode.
The starnge thing is that there is a few files indexed (about 300). I selected only the Outlook (user account with the small Outlook icone in the index settings, AppData\Local\Microsoft\Outlook and AppData\Roaming\Microsoft\Outlook folders), favorites and web history. Does the index count 1 file indexed for the OST or does it count each mail?

Any ideas ?

Thanks in advance for your help, best regards,
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Question by:jet-info
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9 Comments
 
LVL 13

Expert Comment

by:imkottees
ID: 39993617
Hi,

Try to rebuild the indexing.
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LVL 9

Expert Comment

by:djsharma
ID: 39993685
Indexing is not working properly.
Reset indexing by rebuilding your Instant Search catalog.
Refer the below link for reset indexing.
http://office.microsoft.com/en-in/outlook-help/reset-indexing-by-rebuilding-your-instant-search-catalog-HA010237832.aspx .....
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Author Comment

by:jet-info
ID: 40019987
OK, I'll try that when I have a moment.
 I set his account without cached Exchange for the moment and it works as fast as before...
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Accepted Solution

by:
jet-info earned 0 total points
ID: 40027364
Hi, Sorry for the delay,

As mentionned in my post. I already tried to rebuild index as well as OST file. These solutions doesn't work in this case.

Any idea?
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Author Closing Comment

by:jet-info
ID: 40250443
Nobody could help me this time.
This happens even to the best!

The user is using Outlook without cache mode with no complain....
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