?
Solved

message waiting light not showing on avaya digital phones

Posted on 2014-04-11
7
Medium Priority
?
526 Views
Last Modified: 2014-04-17
I'm hoping someone out there that can help me. I have a very old avaya phone system and PBX. The message waiting light does not come on when there is a voicemail message. The interface that I have is at least 20 years old. None of the research that I have foundis relevant to a phone system from 1994 or 1992. Does anyone out there know how to turn on or activate the message waiting indicator for this 20 year old system?
0
Comment
Question by:geriatricgeek
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 25

Accepted Solution

by:
Tony Giangreco earned 1336 total points
ID: 39994188
I've worked with systems that old. When I've run into that, it normally means the VM module is flacky. I PBX restart is about the only way to clear it up. A VM module replacement is probably the quickest way to resolve the issue.

Long term... a new Phone system is a good solution.
0
 
LVL 17

Expert Comment

by:JRSCGI
ID: 39994303
Which model of Avaya?  Is it a Definity PBX?
0
 
LVL 1

Author Comment

by:geriatricgeek
ID: 39994341
I know a new phone system would be the solution. but in the problem started on Monday when the phone system went down and got restored to a point in 2005. It has been restarted several times along witht he VM system. About a year ago, rebooting the VM system the lights returned but not this time.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 25

Assisted Solution

by:Tony Giangreco
Tony Giangreco earned 1336 total points
ID: 39994360
It sounds like a true VM hardware problem.... Do you have a replacement VM module? It might be time to get one if you can't replace the system.

Of a system that old, I'd keep a few spare parts around like a power supply and other parts that are not very expensive.  compare the cost of downtime to spare parts expense.
0
 
LVL 1

Author Comment

by:geriatricgeek
ID: 39994365
yes to quesiton 2. I can't find the Avaya model of the sytem. I presume you're talking about the system and not the phones? it is version 5.06 Definity Site administration.
0
 
LVL 17

Assisted Solution

by:JRSCGI
JRSCGI earned 664 total points
ID: 39994387
That helps - but that age of Avaya did not have an internal module for voice mail, and it had a separate administrative interface.  Do you know what model of VM you are using?  Is it the Avaya Audix or Intuity?  Or a third party product?  Each interfaces with the Avaya PBX in a different way.
0
 
LVL 1

Author Comment

by:geriatricgeek
ID: 39995521
it is Avaya audix.  circa 1996.
0

Featured Post

Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question