Shared printer: Hosts pointing to Device Name, Unable to Print
Posted on 2014-04-11
I'm assisting a non-profit with some IT issues and could use your guidance. They have a third party program in place that "locks down" the windows XP workstations. This program prevents any administrative changes.
The XP computers have a default printer, which is entered as a webaddress/hostname (not IP). Their office recently installed a new router/modem. Since the installation those computers are unable to print. What are your thoughts on how to trouble shoot this? Do I need a DNS or pointer record on the router mapping the devicename to the device IP? I've worked with hostnames before but this appears more as a full fledged web address.
Your thoughts and input are greatly appreciated!