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Outlook 2013 delay receiving email with IMAP Gmail account

Posted on 2014-04-11
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Hi - I have a company with the email setup thru gmail IMAP, and we're using Outlook 2013. On a couple of computers, we're noticing that either the email is coming in spurts, where none for hours, then 10 will come in with all different timestamps on them. We also notice that sometimes mail is delayed for 3 days. Someone will send an email to someone within the company on Tuesday, and the recipient wont get it until Thursday. Does anyone have any ideas on this? Any help is appreciated.
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Question by:hodgem
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4 Comments
 
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Expert Comment

by:Kimputer
ID: 39995383
Did you check the Gmail account on your browser? I'm curious to know if it's already delivered there, and you see it only 3 days later in your Outlook. IMAP requires a bit of syncing, but that causes delays in minutes, not days.
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Author Comment

by:hodgem
ID: 39995400
Good question  but it's hard to tell unless we actually know that an email is going to be delayed. Unless of course we manually spot check. I was mostly wondering if there were any settings other than the send/receive interval that may need to be changed
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Kimputer earned 2000 total points
ID: 39995408
After some more checking, I think it's a more common problem now:

Read through this thread, I think this applies to you as well. The reason you get those spurts is probably because a curious user who's browsing through his email, and therefore synchs that folder.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-imap-doesnt-sync-automatically/bb791e16-e67e-432c-a1de-f392c033d374
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Author Closing Comment

by:hodgem
ID: 40007383
Thanks!
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