Go-Bruins
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Can't open Excel or Word file in green text - permission problem?
Hi,
I'm trying to restore and open files from my old laptop. In one particular folder, I can open every file except 2. One is a Word document, and the other is an Excel document. Both were created using version 2010. It's strange, but both file names show up in green text. All the others are in black text, as usual.
When I try opening the Excel doc, I get the message:
"Excel cannot open the file 'Payroll_Budget.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file."
When I try to open the Word doc, I get the message:
Word cannot open the document. user does not have access privileges."
I'm trying to restore and open files from my old laptop. In one particular folder, I can open every file except 2. One is a Word document, and the other is an Excel document. Both were created using version 2010. It's strange, but both file names show up in green text. All the others are in black text, as usual.
When I try opening the Excel doc, I get the message:
"Excel cannot open the file 'Payroll_Budget.xlsx' because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file."
When I try to open the Word doc, I get the message:
Word cannot open the document. user does not have access privileges."
Raymond Peng
Green text in Windows Explorer if it's a file or folder means it's encrypted. Right click on the file > properties > advanced > uncheck encrypt. That's why you can't open it most likely.
ASKER
I think that's close, but when I try to follow that procedure, I get "An error occurred applying attributes to the file: .... Access is denied.
Who's the creator or owner of said files? If it was encrypted, you need the certificate to decrypt the file. Most likely you need it from the original machine that the file was created on. Contact the creator / owner of the file. Have them decrypt the file.
ASKER
What happens if the original laptop burned out?
If you do not have a backup of the key then you are out of luck. you will not be able to recover any data without the certificate and key.
Unfortunately there is no known backdoor so if the owner of the files did not back up the keys / certs, you have no chance of recovering the data.
Unfortunately there is no known backdoor so if the owner of the files did not back up the keys / certs, you have no chance of recovering the data.
ASKER
Thanks for your help. is the "Certificate" some kind of a file that can be moved from computer to computer? What format is it? and Where would I find them?
On the original machine - open up mmc from start > run. Add Certificates snap-in for users.
Refer to this link for all pertinent info:
http://technet.microsoft.com/en-us/library/cc875821.aspx
Follow the export Data Recovery Key section.
Refer to this link for all pertinent info:
http://technet.microsoft.com/en-us/library/cc875821.aspx
Follow the export Data Recovery Key section.
ASKER
Assuming I don't have the orig laptop (but I do have the orig hard drive), can I just extract this data from the hard drive? maybe from a HD docking station? thx.
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ASKER
Tremendous. I wish I could give you 5000 points :)
appreciate it, glad everything is working out.
When I try to open word and excels file its signboard open "Access Denied" What should I do?